Modern Workplace Technology Support Specialist

Working at Freudenberg: We will wow your world!

• Architect, deploy, and optimize modern workplace solutions using Microsoft 365, Teams, SharePoint Online, OneDrive. This will include: Incident Resolution and Service Request Fulfilment in the areas of Microsoft Cloud solutions.

• Responsible for submitting RFCs for any changes in the Microsoft Cloud systems

• Understanding the company’s cloud computing strategy and making recommendations for improvements or new systems.

• Acting as Product Owner Support by keeping informed of service changes and investigating known issues.

• Stay current with Microsoft cloud developments Microsoft cloud developments and proactively identify ways to improve user experience, performance, and security.

• Developing and maintaining an ongoing training program for the business including all FM sites. Training should include CPIM lead sessions and scheduled sessions with Microsoft.

• Microsoft Teams integrations, Power Platform (Power Apps, Power Automate), and other collaborative tools.

• Developing and maintaining all documentation associated with cloud solution applications as necessary.

• Training and guiding end-users on how to use cloud services and applications effectively.

• Conception and implementation of IT concepts focused on ITIL-oriented processes around Client Systems

• Occasional project participation and management

• Performing software upgrades, as well as routine audits and system backups.

• Support PMO projects, audits, and eventual change to the methodology.

• Manages and maintains security roles and user access.

• Drives the continuous development and improvement of IT internal processes, standards and tools. Leads IT projects and initiatives.

• Participates in industry group forums and proactively researches new technologies, new business practices, industry standards and trends.

• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.

• Other tasks assigned by manager.

• Bachelor’s Degree (Preferred) or equivalent experience in Information Technology, Computer Science or relevant field.

• IT discipline experience 3-5 years.

• Desirable Certifications: Microsoft 365 Certified: Enterprise Administrator Expert.

• ITIL certificated; Power BI Data Analyst Associate; Azure Administrator Associate; Security, Compliance, and Identity Fundamentals.

• Proven work experience as a cloud support specialists or similar role.

• Expertise in On-Prem Active Directory & Azure Active Directory, with knowledge on Conditional Access and Identity Governance.

• Strong understanding of Microsoft Teams, Exchange Online, SharePoint Online, Experience must include.

• SharePoint Design & Migration.

• Teams Design and configuration.

• Experience with Microsoft Power platform.

• Build custom apps with MS Power Apps.

• Automate workflows between apps using Power Automate.

• Provide business intelligence, create reports and create dashboards from various data sources using Power BI.

• Data modelling, and workspace governance.

• Familiarity with Microsoft security frameworks and compliance tooling.

• ITIL certificate and/or work experience with ITIL & ITSM Concepts.

• Excellent communication and stakeholder management skills.

• Strong communication skills to assist and explain cloud technology.

• Desired, Knowledge of Endpoint Manager / Azure-based infrastructure including identity, virtual desktop (AVD), and endpoint management solutions.

• Knowledge of Azure IaaS/PaaS services, ARM templates, Bicep, Terraform, or similar IaC tools.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.