EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Key Responsibilities:
- Lead the end-to-end project management for long-term training initiatives and career path curricula
- Design and develop comprehensive learning programs and blended learning materials, with a focus on instructor-led training and on-the-job application
- Conduct thorough needs analysis and collaborate with Subject Matter Experts (SMEs) to determine training objectives and content requirements
- Design and create high-impact learning assets, including facilitator guides, participant content , job aids, agent communications, and detailed content outlines
- Ensure the learning experience is engaging and effective by incorporating adult learning theories, advanced instructional strategies, and opportunities for real-world practice
- Manage existing learning programs, including updating course content, adapting materials for different formats, and ensuring all documentation remains current
- Upload and manage all learning content within modern Learning Management Systems (LMS), including the Oracle Learning Management System and Workday Learning Management System
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree from a four-year college or university, preferably in Instructional Design, Communications, Education or a related field
Skills and Qualifications:
- A proven track record of applying adult learning theories to design complex, multi-part curricula
- Experience utilizing training creation tools such as the Articulate Suite, Adobe Package and other content design software
- Ability to independently manage multiple projects from conception to evaluation and adapt to a rapidly changing environment
- Exceptional written and verbal communication skills, with an emphasis on technical writing and content design
- Stay current on LMS platforms and emerging learning technologies, including immersive learning experiences, gamification, and the application of AI to instructional design
Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person interview.
Salary Ranges
Compensation: $63,150.00/Year - $80,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Top Skills
What the Team is Saying
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
Gallery
EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
