Internal Sales Coordinator
Woodchester
£26,000 - £30,000 depending on experience
Renishaw is a global leader in precision engineering, manufacturing, and technology innovation. With a strong heritage in advanced manufacturing and metrology, we deliver cutting-edge solutions across industries including aerospace, automotive, healthcare, and electronics. We are currently seeking an Internal Sales Coordinator with strong coordination and communication skills to support internal sales withing the Manufacturing Service Division.
Reporting to the Service & Internal Sales Manager, the Internal Sales Coordinator will provide comprehensive administrative support to support the sales team by managing customer inquiries, processing orders, and ensuring smooth communication between internal departments.
This role based at our Woodchester site, Gloucestershire. Occasional travel to other sites may be required, depending on business needs. This role offers hybrid working.
Main Responsibilities
Manage and respond to global customer enquiries via email, teams and phone.
Process sales orders accurately and efficiently in line with internal procedures.
Coordinate with internal departments (Sales, Logistics, Operations, Finance) to ensure smooth order flow and timely delivery.
Maintain clear and proactive communication with customers regarding order updates, lead times, and any service issues.
Process credit notes in accordance with company policies and approval procedures.
Handle Return Merchandise Authorisations (RMA) including logging requests, arranging collections/replacements, and tracking progress.
Provide administrative support to the sales team, including reporting and documentation.
Assist in resolving customer issues quickly and professionally to maintain high service standards.
Contribute to continuous improvement of order processing, customer experience, and internal coordination.
Work effectively in a fast‑paced, customer‑focused environment with strong attention to detail and organisation.
Person Specification
The ability to communicate effectively at all levels both internally and externally will be required for this role
Proficient use of an ERP system
Skilled in Microsoft Office, Word, and Excel.
Organised, self-motivated, good written and verbal communication skills.
The ability to remain confident in high pressure customer related environments operating to deadlines
Excellent teamwork and collaboration skills, and contributes to a collaborative office culture
Ability to work independently
Motivated to understand and learn a wide variety of business processes
Strong numerical accuracy and attention to detail
Desirable requirements
An understanding of Renishaw products would be an advantage
Experience of working in a fast paced sales environment
Previous exposure to trade compliance, export documentation, and Incoterms
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click here for further information about our benefits.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or [email protected].
Please click here for further information about diversity and inclusion at Renishaw.
Employment Type:
PermanentTime Type:
Full timeRequisition Number:
R9040 Internal Sales Coordinator (Open)Top Skills
What We Do
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder.
The Renishaw Group currently has 80 offices in 36 countries, with over 5,000 employees, of which over 3,000 people are employed within the UK. The majority of the company's R&D and manufacturing is carried out in the UK and for the year ended June 2019, Renishaw achieved sales of £574 million of which 94% was due to exports. The company's largest markets are USA, China, Japan and Germany
