Are you passionate about building relationships, helping customers grow and spotting commercial opportunities?
📈
We're looking for a Junior Account Manager to join our Mid-Market team, supporting a portfolio of established customers and helping them maximise the value they receive from Epos Now products and services.
This is an excellent opportunity for someone with sales experience looking to develop their commercial skills and take the next step in their career. We're also open to individuals earlier in their career who can demonstrate strong sales ability, commercial awareness and a passion for delivering great customer experiences. 🌟
What you'll be doing 👇
🤝 Building strong relationships with Mid-Market customers
📊 Conducting Quarterly Business Reviews (QBRs) to understand customer goals, challenges and growth plans
🚀 Identifying opportunities to increase product adoption and grow account value
💳 Driving awareness and adoption of Epos Now Payments and Embedded Finance products
📝 Creating and maintaining account plans for your customer portfolio
🎯 Supporting customer retention and revenue growth through proactive account management
📣 Capturing customer feedback and working with internal teams to improve the customer experience
📈 Maintaining accurate customer activity, account plans and opportunities within Salesforce
What we're looking for 🔍
✅ Sales experience with a proven ability to build relationships and identify opportunities
✅ Strong communication and presentation skills
✅ Commercially minded with a customer-first approach
✅ Organised and able to manage multiple priorities
✅ Confident using systems and maintaining accurate records
✅ Resilient, proactive and driven to achieve results
Desirable ⭐
💳 Payments knowledge
🛍️ Experience working with retail, hospitality or service-based businesses
📊 Experience using Salesforce or similar CRM platforms
📱 Knowledge of Epos Now products and services
What success looks like 🎯
📈 Growing and retaining customer accounts
🤝 Delivering exceptional customer experiences
💳 Increasing adoption of Epos Now Payments and Embedded Finance products
📊 Completing meaningful QBRs and maintaining high-quality account plans
⭐ Achieving strong customer satisfaction and NPS results
🚀 Contributing to the continued growth of the Mid-Market team
If you're looking for an opportunity to develop your sales and account management skills while working with some of our most valuable customers, we'd love to hear from you!
Skills Required
- Sales experience with a proven ability to build relationships and identify opportunities
- Strong communication and presentation skills
- Commercially minded with a customer-first approach
- Organised and able to manage multiple priorities
- Confident using systems and maintaining accurate records
- Resilient, proactive and driven to achieve results
- Payments knowledge
- Experience working with retail, hospitality or service-based businesses
- Experience using Salesforce or similar CRM platforms
- Knowledge of Epos Now products and services
What We Do
Epos Now is a global payments and cloud-based software provider, focused on small and medium businesses in the retail, hospitality and personal care sectors. We specialise in the design and manufacture of electronic points of sale (commonly referred to as EPOS) as well as an integrated payments solution. Founded in 2011 by our Chief Executive, Jacyn Heavens, Epos Now is currently available in the United Kingdom, Ireland, the United States, Canada, Australia, New Zealand, Spain and Mexico. Creators of the UK's first POS AppStore and winners of the prestigious Queen's Award for Innovation, we set the bar for POS excellence. Other accolades include the UK Business & Innovation Awards, International Business Award, Customer Experience Award, FT 1000 46th Fastest growing company in Europe and the two time winner of the Sunday Times Tech Track.
