The Internal Fraud Reporting & Insights Analyst plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Director of Detection, Reporting, and QA for Internal Fraud, this role is pivotal in enabling data-driven decision-making through innovative use of Tableau and Power BI, ensuring leadership has actionable insights into Internal fraud. This individual contributor will collaborate with the Senior Manager to help drive the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a highly skilled data visualization expert with a deep understanding of internal fraud and control data, coupled with a passion for translating complex datasets into strategic business intelligence.
Responsibilities- Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
- Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
- Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
- Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
- Perform deep-dive analyses to uncover operational trends, drivers of performance variance, and opportunities for process optimization.
- Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
- Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical contributions where needed to meet critical deadlines.
- Assist in execution of requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
- Present insights and recommendations to senior leadership, influencing opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
- Support adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.
- Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.
- 5+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.
- Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.
- Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
- Strong understanding of data architecture and governance principles.
- Strong Excel and PowerPoint skills.
- Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
- Exceptional analytical thinking, problem-solving, and business acumen with the ability to translate metrics into strategic insights.
- Strong organizational skills with an ability to work independently as well as collaboratively within a team.
- Strategic thinker who can balance tactical execution with long-term vision and improvement
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
GUARDIAN
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in Data Analytics, Business, Finance, Risk Management, or a related field
- Master's degree
- 5+ years of experience in fraud risk analytics, reporting, or business intelligence
- Experience in financial services
- Experience supporting governance reporting, risk management, or compliance-driven reporting programs
- Expert-level proficiency with SQL, Tableau, Power BI, or SAS
- Strong understanding of data architecture and governance principles
- Strong Excel and PowerPoint skills
- Familiarity with fraud risk management frameworks, KRIs, and internal control metrics
- Exceptional analytical thinking, problem-solving, and business acumen
- Strong organizational skills and ability to work independently and collaboratively
- Ability to translate metrics into strategic insights
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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