Internal Controls & Business Process Transformation Manager

About the Job:

The Internal Controls & Business Process Transformation Manager is responsible for strengthening the company’s internal control environment, improving the design and execution of finance-related business processes, and leading cross-functional transformation initiatives that increase efficiency, reduce risk, and enhance data quality. This role partners closely with Finance leadership, Accounting, FP&A, IT, Procurement, and Supply Chain to ensure processes are well-controlled, scalable, and fit-for-purpose as the business evolves. This role is also expected to be a key contributor to the company’s ERP planning and implementation.

Key Responsibilities:

• Manage the internal controls program (e.g., SOX/ICFR), including risk assessment, control design, documentation, testing coordination, and remediation tracking
• Build and maintain control narratives, RCMs, and process flows
• Ensure designed controls address key financial reporting risks, and controls are operating effectively consistent with their design
• Communicate control deficiencies and improvement opportunities, influence stakeholders, and drive closure of remediation activities
• Lead identification, evaluation, and remediation of control gaps; ensure corrective actions are implemented, tested, and sustained
• Maintain a risk & controls backlog and monitor trends to prevent recurrence (root cause analysis, preventive controls)
• Develop dashboards and reporting on controls health (testing status, deficiencies, remediation aging)
• Provide clear executive updates and recommendations that balance risk, cost, and operational impact
• Identify, prioritize, and execute process improvements across Finance and adjacent functions using structured methodologies (Lean, Six Sigma concepts, standardization)
• Facilitate workshops to map as-is and to-be processes, define requirements, and align stakeholders on solutions
• Drive automation and simplification opportunities (workflow, controls automation, RPA, ERP features), ensuring control integrity is maintained or improved
• Establish KPIs and controls monitoring routines for critical processes (e.g., order-to-cash, procure-to-pay, record-to-report)
• Develop and deploy policies, SOPs, and training materials to standardize execution
• Participate in ERP and finance systems projects (upgrades, implementations, integrations), ensuring controls are embedded into design and testing
• Comply with FMI's attendance policies

Qualifications:

Basic Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field
• 5+ years of progressive experience in a combination of internal controls (SOX/ICFR), audit (internal/external), Finance transformation, process improvement, or finance systems/ERP initiatives
• Advanced proficiency with Excel and practical experience with documentation/visual tools (e.g., Visio/Lucidchart/Miro/PowerPoint)

Preferred Qualifications:

• Professional certification: CPA, CIA, CISA, CMA, Lean/Six Sigma (Green Belt+) or similar
• Experience with ERP systems and control environments (e.g., SAP, Oracle, NetSuite, Workday, Dynamics) and finance tools (BlackLine, Coupa, Anaplan, etc.)
• Experience implementing controls automation (workflow approvals, configuration-based controls, GRC tooling)
• Experience in high-growth, regulated, or public-company environments; familiarity with scaling controls in a fast-changing organization
• Experience supporting M&A integration, including controls harmonization, process standardization, and system integration readiness
• Demonstrated experience with process documentation (flowcharts, narratives) and controls artifacts (RCMs, testing plans, remediation logs)
• Strong understanding of core finance processes including Record-to-Report, Order-to-Cash, and Procure-to-Pay
• Experience managing stakeholders across Finance and non-Finance teams; proven ability to influence without authority
• Strong analytical and communication skills; ability to convert complex issues into clear action plans and executive-level summaries
• Understanding of HIPAA and the importance of patient data privacy
• Commitment to reflect FMI’s values: Integrity, Courage, and Passion