Internal Communications Specialist

takealot.com is South Africa's leading online retailer, characterised by rapid growth and innovation. We foster a dynamic, high-energy environment where smart, creative professionals thrive while building something significant in the e-commerce space.

Position Overview

Are you passionate about creating impactful communication strategies that engage employees and strengthen company culture? We’re looking for an Internal Communications Specialist to join our team. In this role, you'll be responsible for designing and delivering effective internal communication strategies that keep employees informed, aligned, and inspired while supporting our business objectives. 

Key Responsibilities:

Strategic Communications Planning:

• Develop and execute internal communications plans that align with organisational goals.
• Create and maintain an internal communications calendar.
• Collaborate with leadership to communicate key business initiatives and changes.
• Content Creation & Management:
• Write, edit, and distribute engaging content for various internal channels (intranet, email,
• newsletters, digital signage).
• Develop executive communications including speeches, presentations, and talking points.
• Create and curate multimedia content (videos, podcasts, infographics) and, where applicable, collaborate with stakeholders for the design thereof.

Employee Engagement:

○ In collaboration with the OD team:

• Organise and facilitate town halls, all- hands meetings, and other internal events.
• Design and implement employee engagement campaigns.

Channel Management:

• Manage and optimise internal and external communication platforms and channels.
• Ensure consistent messaging across all internal touchpoints.
• Recommend improvements to existing communication channels.

 Change Management Communications:

○ In collaboration with the OD team:

• Support major organisational changes through targeted communications methodologies.
• Develop messaging that helps employees understand and adapt to change.
• Address concerns and questions through appropriate channels.

 Measurement & Analysis:

• Track and measure the effectiveness of internal communications initiatives.
• Generate reports on key metrics and recommend adjustments.
• Stay current on internal communications.

Qualifications & Experience:

• Bachelor’s degree in (Corporate) Communications, Journalism, Public Relations, or related field.
• 3-5 years of experience in internal communications, corporate communications, or related field.
• Excellent written and verbal communication skills.
• Strong copywriting and editing abilities.
• Experience with internal communications tools and platforms.
• Project management skills with ability to handle multiple priorities.
• Collaborative team player with strong interpersonal skills.
• Experience working with digital communication tools and content management systems.

Attributes:

• Strategic thinking and planning.
• Creativity and innovation.
• Empathy and emotional intelligence.
• Adaptability and flexibility.
• Problem-solving and critical thinking.
• Attention to detail.
• Organisational skills.

The Environment: 

takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
We are short on ego and high on output. 
We are doers and not only thinkers, but it’s also all in the execution after all. 
We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who: 

is forthright but respectful 
is an expert at doing, who can not only design but also execute 
is analytical, able to use data to make decisions 
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours 
is passionate about the potential of e-commerce and delivering a world-class customer experience 
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster 
is able to think about problems from a business perspective using technical and product input 
is curious and challenge the status quo 
is innovative and enjoys iteration 
is collaborative 
will be at the cutting edge of developing new concepts for takealot.com. 
thinks like an owner of the business. 
is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above, you are an Extraordinary Mind so come and join us! 

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.