Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We're looking for an Internal Communications Senior Manager to serve as the strategic communications partner to our People Experience organization.
Reporting to the VP of Internal Communications, you'll help employees understand and engage with the programs, policies, benefits, learning opportunities, and organizational updates that shape the employee experience. Through thoughtful storytelling, strategic communications, and impactful campaigns, you'll connect employees to Crunchyroll's mission, vision, culture, and values while ensuring they have the information and context they need to thrive.
As a trusted partner to People Experience leaders and stakeholders, you'll provide communications counsel, develop compelling content and campaigns, and help drive employee engagement across key initiatives. You'll leverage data and insights to continuously improve communications effectiveness and ensure content is relevant, timely, and impactful across a global workforce.
Core Responsibilities:- Lead communications strategies, content, and campaigns supporting People Experience programs, including benefits, policies, organizational change, learning and development, employee engagement, workplace initiatives, and employee resource groups
- Partner with People Experience leaders, executives, and stakeholders to develop communications plans, messaging, and engagement strategies
- Provide communications counsel on messaging, timing, and change management communications, including sensitive or business-critical topics
- Develop executive communications in support of People Experience initiatives, including leadership messages, presentations, campaigns, and events
- Create and manage multi-channel content that informs, educates, and engages employees while reinforcing Crunchyroll's culture, values, and business priorities
- Identify and develop storytelling opportunities that connect employees to Crunchyroll, each other, and the broader business
- Manage employee engagement campaigns, experiences, and activations that drive awareness, participation, and connection
- Measure communications performance and employee engagement metrics to drive continuous improvement
- Partner cross-functionally to support company-wide communications initiatives and priorities
- Manage content across internal channels, including key areas of the intranet
- Leverage technology, tools, and AI to enhance communications effectiveness and employee experience
- Manage vendors and external partners as needed
- 8+ years of experience in internal communications, employee communications, employee engagement, or related communications fields, including 2+ years partnering with HR, People Experience, or employee experience teams on benefits, organizational change, learning and development, employee engagement, and workplace communications.
- Proven experience developing communications strategies, campaigns, and content for global employee audiences, with exceptional writing, editing, and storytelling skills
- Experience partnering with executives and senior stakeholders to develop communications plans, messaging strategies, and employee engagement initiatives
- Strong understanding of employee communications, change management, and organizational communications best practices
- Data-driven mindset with experience using analytics and employee feedback to inform strategy and measure effectiveness
- Exceptional project management and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment
- Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field, or equivalent practical experience
- Passion for anime, pop culture, and the entertainment industry, along with familiarity with Japanese culture, is a plus
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- 8+ years of experience in internal communications, employee communications, employee engagement, or related communications fields
- 2+ years partnering with HR, People Experience, or employee experience teams on benefits, organizational change, learning and development, employee engagement, and workplace communications
- Proven experience developing communications strategies, campaigns, and content for global employee audiences, with exceptional writing, editing, and storytelling skills
- Experience partnering with executives and senior stakeholders to develop communications plans, messaging strategies, and employee engagement initiatives
- Strong understanding of employee communications, change management, and organizational communications best practices
- Data-driven mindset with experience using analytics and employee feedback to inform strategy and measure effectiveness
- Exceptional project management and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field, or equivalent practical experience
- Passion for anime, pop culture, and the entertainment industry, along with familiarity with Japanese culture
What the Team is Saying
Crunchyroll Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are described as standard, alongside FSA/HSA options, mental‑health support, and disability/life insurance. Wellness add‑ons such as pet insurance and classes are also referenced.
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Retirement Support — A 401(k) plan with employer matching is highlighted among financial benefits. Charitable match and other monetary perks are also referenced.
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Leave & Time Off Breadth — A “Use What You Need” flexible PTO approach with paid sick days, company holidays, and periodic company‑wide breaks is described. Hybrid work provides additional schedule flexibility.
Crunchyroll Insights
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
Gallery
Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
