INTERNAL APPLICANTS ONLY – Professional Development Support Supervisor (Remote)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

We are seeking a Professional Development Support Supervisor to join our team. The Professional Development Support Supervisor is responsible for overseeing the day-to-day operations that enable the successful delivery of Professional Development (PD) services. This role manages a team of coordinators who handle scheduling, travel logistics, invoicing, quoting, and other administrative functions that support Lakeshore’s PD Specialists and Consultants. The Supervisor ensures operational excellence, timely execution, and alignment with company standards and customer expectations. 

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Manage inbound leads/customer inquiries to facilitate PD bookings 
• Initiate PD booking process through specialists and/or consultants, overseeing scheduling, logistics, and calendar coordination 
• Lead and manage a team of PD Support Coordinators, providing guidance, training, and performance feedback. Ensure accurate and timely processing of quotes and invoices related to PD services. 
• Collaborate with PD Specialists and Trainers to align support functions with training delivery needs. 
• Monitor and improve operational workflows to enhance efficiency and customer satisfaction. 
• Serve as the primary point of contact for escalations related to PD support services. 
• Maintain documentation and reporting for PD operations, including service metrics and team performance. 
• Partner with cross-functional teams (PD Manager, Sales, Finance, HR) to ensure seamless execution of PD services. 
• Support the development and implementation of tools and systems that streamline PD support processes. 
• Ensure compliance with internal policies and external regulations related to PD service delivery, travel, and invoicing. 
• Drive continuous improvement initiatives and standardization of best practices by soliciting feedback from internal stakeholders and customers. 
• Champion a culture of customer service excellence within the PD Support team. 

Got the skills and experience? Here’s what we’re looking for:

• Proven experience in operations, project coordination, or administrative support, preferably in an education or training environment.  
• Strong organizational and time management skills with the ability to manage multiple priorities, multiple simultaneous projects, tight deadlines, calendars and various forms of communication. 
• Excellent communication and interpersonal skills; able to work effectively with internal teams and external clients. 
• Proficiency in Microsoft Office Suite and familiarity with scheduling and CRM platforms. 
• Experience managing or mentoring a team is highly preferred. 
• Knowledge of early childhood education standards and PD delivery models is a plus. 
• Ability to travel occasionally for team meetings or training events. 
• Detail-oriented with a proactive approach to problem-solving. 
• Comfortable working in a fast-paced, remote environment. 
• Passionate about supporting educators and improving learning outcomes. 

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market.

For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $22.36 - $34.62 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.