Internal Account Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Job Summary:

The role of the Internal Account Manager is to process incoming orders while supplying sales & customer base with information including shipping dates, delays, unit price and handling/escalating complaints. The Internal Account Manager is a high energy communicator and problem solver whose goal is to provide best-in-class customer service. They will play a key role in developing and maintaining strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing accounts.

Essential Duties:
The Internal Account Manager will develop a good knowledge of the core products of PPE. The Internal Account Manager will also have the ability to manage every day inquiries through to managing longer term projects effectively.

• Communicates with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication.

• Owns 80s/20s customer service function from beginning to end, general inquiries, order entry, order acknowledgement, order status, shipment updates/tracking/issues, complaints, RMA processing, and providing an overall pleasant customer experience.
• Performs PO review for corrections with price, terms, export compliance, and other details.  Informs customer of any changes require and follows-up for resolution.  Escalates major challenges to management where required.
• Enters orders into ERP system and ensures correctness of price, nomenclature and other information.
• Updates customers on shipping dates, anticipated delays, and/or other changes as needed. 
• Works with internal team members to ensure all pieces of order are present for smooth transition of processing. 
• Collects appropriate customer data for valid company decisions on order cancellations, returns, changes, and other related matters.
• Provides phone support for incoming calls.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Assists with other local Accounts Receivable & Payable Functions
  • AR to assure accounts are in good standing for credit terms, credit limits, and timely payments.
  • AP function by matching POs, packing slips, and product quantities with supplier invoices received.
• Collaborates with Outside Sales to provide internal customer account support, as necessary
• Requires customer portal management and adjustments in coordination with both the customer and operations, shipping & receiving.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or related field; associate degree may be acceptable with extensive prior experience in an internal account management role
• Minimum of 5 years’ experience in an account management or customer service role, preferably in a manufacturing environment
• Prior experience must include working with ERP and CRM systems, must demonstrate knowledge of systems
• Exceptional attention to detail
• Knowledge of semiconductor industry a plus
• Previous experience with JDE a plus
• Proven ability to work to KPIs/targets and report back on performance
• Clear, precise communication and organizational skills
• Strong problem-solving skills and analytical abilities
• Strong understanding and demonstrated ability to use Microsoft Office Programs
• Strong time management skills and the ability to appropriately prioritize

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.