We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a highly motivated Product Management Intern to join our Product team within the B2C and B2B organizations. This intern will work closely with product managers to help shape the future of broadband products and services. The role focuses on writing clear and actionable product requirements and user stories, along with conducting data analysis to support new product features, improvements, and performance monitoring.
This is a hands-on internship that offers valuable exposure to real-world product development in a rapidly evolving, high-impact industry.
Responsibilities
- Draft and refine detailed product requirements documents (PRDs) and user stories for new and existing internet services and features (e.g., speed tiers, WiFi experience, equipment upgrades, etc.).
- Perform data analysis to evaluate product performance, identify trends, and support go-to-market decisions.
- Work cross-functionally with engineering, design, marketing, and customer care teams to ensure product initiatives are aligned and delivered on time.
- Participate in agile product development processes, including sprint planning, daily stand-ups, and backlog grooming.
- Assist in competitive research and benchmarking of internet offerings across the broadband industry.
- Help track and report on key performance indicators (KPIs) and user engagement metrics to inform future product enhancements.
Qualifications
Minimum Qualifications
- Currently enrolled in a Bachelor's or Master's degree program (MBA preferred) in Business, Computer Science, Engineering, Data Science, or related fields.
- Strong written and verbal communication skills, with the ability to create structured, clear documentation and user stories.
- Analytical thinker comfortable with data analysis, using tools such as Excel, Google Sheets, or similar platforms.
- Basic understanding of product management principles and the agile development process.
- Interest in internet technologies, broadband services, and consumer connectivity products.
Preferred Qualifications:
- Prior internship or experience in product management, data analytics, consumer technology, or telecommunications.
- Exposure to SQL, Tableau, Looker, Excel or other analytics and data visualization tools.
- Familiarity with tools like Jira, Confluence, or Figma.
- Understanding of home networking, WiFi standards, modems/routers, or customer experience design is a plus.
- Demonstrated ability to work collaboratively in fast-paced environments and take initiative on projects.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25.00 / hour. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Top Skills
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Employees engage in a combination of remote and on-site work.
