Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities
- Engage with vendor personnel to solve issues, implement new features and network functions.
- Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
- System monitoring: Monitoring network KPIs and make sure they keep the trend, if not investigate why and escalate to the appropriate party.
- Test and implement new features and releases to improve the quality of experience of the customer.
- New Device and software certification.
- Participate and perform cross trainings with the team.
- KPI report creation and analysis.
- Alarms validation: Reviewing system alarms, solving the issues with their knowledge or with Vendor support.
- System monitoring: Following up network KPIs and make sure they keep the trend, if not investigate why and take corrective actions if needed.
- Identify and propose new optimization to improve the quality of experience of the customer.
- Test and implement new network features to improve the quality of experience of the customer.
- Perform Backup/Restore activities. Support during outages activities with Vendor support
Qualifications
- Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems, etc. Have an understanding of the different nodes of a voice network and their relations with a customer's services (BSS and Service Network wise)
- Have Basic SQL query knowledge, GUI Based systems, Office Package, basic knowledge of Linux/Unix, High-Advance Excel
- Have good written and oral communications skills
- Be results and customer oriented
- Have a high reaction and prioritization capacity
- Have good analytical skills
- Have the ability to learn
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Top Skills
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
