MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta, Belgium, and the Netherlands. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, mortgages, and corporate services.
We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation
Role Overview:
Join our Wealth Support team as an intern and play a key role in maintaining data accuracy, processing client communications, and supporting digital service adoption. You'll handle document management, outbound calls, and provide top-quality support via phone, email, and secure messages - all while ensuring compliance and service excellence.
Duties and Responsibilities:
- Maintaining and improving data quality
- Handling scanning and archiving of clients’ documents
- Handling postal letters from clients and process instructions
- Perform Outbound Calls for undelivered mail, missing information or any other, as required
- Processing assigned tasks including but not limited to data remediation
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures;
- Encouraging customers to execute standard transactions online or mobile app by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
Required knowledge, skills and experience:
- You are a final-year Bachelor or Master’s student in the process of getting your degree in Banking / Business Administration / Finance / Economics related field
- You possess strong organisational skills; you have an eye for detail, and you are a solution seeker
- You possess excellent written and oral communication skills
- You are proactive and a team player
- Excellent written and verbal communication skills in Maltese and English
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta.
We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
