Intern, Account Development (Truckload)

Who We Are
MoLo Solutions, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people.
MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL.
MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today.
Currently, we are looking for an Intern, Truckload Account Development to join the MoLo Solutions team.
As a Truckload Account Development Intern, you will gain practical account management experience by maintaining relationships with customers. These customers are companies with truckload transportation needs, and we collaborate with carrier partners to provide effective transportation solutions. Our comprehensive training program will teach you about the logistics industry, how to use the transportation management software, and effective operations processes for building strong customer partnerships. Through hands-on experience and guidance from a mentor, you will learn to operate existing accounts and execute operational tasks to deliver excellent customer service. During the internship, you will collaborate with various departments, engage with key personnel, and complete a business project. Our internship program provides a valuable opportunity to enhance your skills, contribute to the Truckload Account Development team's success, and gain insights into the logistics industry.
If you like to learn, build relationships, and have fun then this is the internship for you!
Main Responsibilities:

• Assist a Truckload Account Development mentor to execute operational tasks.
• Learn account management techniques and gain hands-on experience.
• Ensure shipment details are accurately entered into the transportation management software.
• Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments.
• Proactively identify issues and resolve problems to maintain excellent customer service.
• Monitor shipments to ensure timely pickup and delivery.
• Prioritize and respond to internal and external requests in a timely and professional manner.
• Collaborate with your mentor, communicate across departments, and engage with leadership.
• Participate in the internship speaker series, attend internship events, and complete a project.
• Other duties and projects, as assigned.

Experience and Skills We're Looking For:
Education

• Pursuing bachelor's degree; undergraduate education at a Junior level standing, preferred.

Additional Requirements

• Ability to build and maintain relationships through customer service
• Eager to learn and follow processes
• Effective communication skills, both written and verbal
• Exceptional organizational skills and meticulous attention to detail
• Receptive to feedback and adaptable to coaching
• Proactive, goal-oriented, and self-driven to achieve objectives
• Strong problem-solving skills and critical thinking abilities

This is a full-time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Why MoLo?

• Collaborative, inclusive, and fun culture driven by values
• Extensive industry training program
• Beneficial mentorship program
• Inclusive employee resource groups, philanthropic events, and internship events
• Innovative career development program and continuous learning opportunities

Learn more about MoLo Solutions.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc. We welcome people of all identities to apply! If you require accommodation in the application process, please contact [email protected] .