Intern / Sena IT

Posted 8 Days Ago
Be an Early Applicant
Bogotá, Bogotá, D.C., COL
In-Office
Internship
Software • Automation
The Role
Provide Level 1 internal IT support: triage and resolve tickets via Bizagi Centro; troubleshoot hardware, connectivity, software and Microsoft 365 issues; use ticketing platforms (Zendesk/Teams); escalate advanced requests; communicate clearly with users.
Summary Generated by Built In

Bizagi is at the forefront of the rapidly growing enterprise automation and AI market. We’re hunting for top talent across regions to find innovative people that are eager to make an impact.

Our name stands for Business Agility, and we help organizations adapt to a fast-changing world by embedding AI into operations through business orchestration. AI is everywhere, but without a solid foundation, it can’t deliver ROI. Bizagi bridges that gap—connecting AI to end-to-end processes and measurable outcomes to ensure real results.

Companies use Bizagi to automate processes, build low-code apps, and integrate systems. Now, they’re adding our AI Agents, Workers, and Assistant in just weeks. Trusted by leaders like DHL, Unilever, and Old Mutual, Bizagi powers daily operations and transforms how business gets done.

What is it like to work at Bizagi?

Founded in LATAM, we’re a global company with strong presence in EMEA and growing in NAM. We’re proud of our diverse culture, world-class leadership, and incredible team.

At Bizagi, you’ll make a real impact, grow professionally, and enjoy the journey. We value innovation, collaboration, and accountability—and we support flexibility and work-life balance. Diversity, inclusion, and mutual respect are part of who we are.

Join us and discover the best work of your career at Bizagi.

¿Qué estamos buscando? 

 

En Bizagi nos encontramos buscando en la búsqueda de nuestro practicante que nos apoye en soporte nivel 1, donde se encargara de todos los temas de hardware, sistemas, Microsoft 365 y todo lo operativo de soporte para cliente interno. 

 
 

Responsabilidades 
 

  • Recibir y dar solución de los tickets a través de Bizagi centra. 

  • Recibirá tickets entre hardware como que no funciona el equipo, no tiene conexión a internet, no abren los sistemas.  

  • Recibirá los programas no le están corriendo o necesita un requerimiento más avanzado de maquina o temas relacionados con Microsoft 365. 

 

 

Competencias técnicas 

 

  • Tener conocimientos en mantenimiento y reparación de computadores.  

  • Tener conocimiento en Microsoft 365  

  • Tener conocimiento en plataformas de gestión de tickets con Zendesk o teams. 

 

Competencias Blandas  
 

  • Tener una buena comunicación  

  • Organización  

  • Atención al detalle frente a los requerimientos que tengan con los clientes.  
     
     

Estudiantes provenientes de los siguientes programas académico de pregrado 

Universitario o Sena de: 

  • Programas de sistemas  

  • Programas de electrónica  

 

 Idiomas 
 

  • Nivel Básico de inglés  
     

Skills Required

  • Knowledge in maintenance and repair of computers.
  • Knowledge in Microsoft 365.
  • Experience with ticketing platforms (Zendesk or Microsoft Teams).
  • Basic English proficiency.
  • Enrolled student in Systems or Electronics program (Universitario or SENA).
  • Good communication, organization, and attention to detail.
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The Company
HQ: Chalfont Saint Peter
451 Employees
Year Founded: 1989

What We Do

Bizagi's industry-leading platform for low-code process automation connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi's cloud-native platform enables true collaboration between business and IT, delivering faster adoption and success. Fueled by a community of millions of users, Bizagi powers over 400 enterprises worldwide including Adidas, Unilever, DHL, and Bancolombia

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