- Proactively monitor customer health indicators and escalate risks to the CSM.
- Support onboarding, adoption, renewal, and expansion activities as directed by the CSM.
- Assist with renewal preparation, including usage reports and success summaries as dictated by the CSM.
- Maintain accurate customer project records housed in Totango/JIRA.
- Prepare customer health reports and internal summaries as dictated by the CSM.
- Ensure internal documentation and customer records are current.
- Coordinate with Support and Implementation teams to resolve customer issues when appropriate.
- Support process improvements to enhance customer experience as directed by CSM.
- Own the health of small business and tech touch level franchisees, locations, and owners that roll up to larger Enterprise parent companies.
- Work on customer remediation projects and efficiency projects as directed by the CSM, CPC Manager, or Director.
- High School Diploma or enrolled in College
- Excellent project management, communication, organization, or problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- MS Office, especially Excel and PowerPoint.
- Ability to effectively communicate internally and externally.
- Proficiency in CRM software, project management tools, and
- Previous SaaS or IoT experience is a plus
- Call center or customer support experience a plus
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products and deploy and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we’ve helped our customers connect over 100 million things, and growing.
