Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Part of Kensington Tours since June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.
We're looking for a detail-oriented and proactive intern to join our Partner Relations team. In this role, you'll support the day-to-day operations that keep our hotel, tour operator, and specialty partner programs running smoothly — from onboarding and troubleshooting to content management and cross-functional collaboration. You'll also have the opportunity to contribute to analysis and strategic initiatives, going beyond practical tasks to help the team think through challenges and opportunities.
What You'll Do
- Maintain and update Member Portal sites with new content, product offers and contact information for preferred partners as directed. Reach out to partners on a quarterly basis to ensure sites are updated.
- Conduct audits of partner Member Portal profiles to identify missing information, outdated content, access gaps, and other items requiring follow-up.
- Troubleshoot Member Portal issues such as login problems, broken links, profile visibility, and user setup.
- Support onboarding for new hotel, tour operator, and specialty partners, including account setup, access configuration, profile readiness, and early-stage questions.
- Manage the Hotel team's shared inbox, handling partner inquiries and coordinating internal follow-ups.
- Support analysis and strategic initiatives, helping the team surface insights, identify patterns, and inform decision-making.
- Partner with cross-functional teams — including Marketing, Finance, and Operations — to support shared initiatives and business priorities.
What We're Looking For
- Strong attention to detail and comfort managing multiple tasks simultaneously.
- Clear written communication skills for both internal and partner-facing correspondence.
- An analytical mindset and interest in strategic thinking — you're curious about the "why" behind the work and eager to dig into data or problems when the opportunity arises.
- Comfort experimenting with AI tools to support day-to-day work, such as drafting communications, summarizing information, or streamlining repetitive processes.
- Proficiency with Microsoft Excel, Powerpoint and Outlook and comfort with learning new tools and platforms.
- A collaborative, follow-through mindset — you don't let things fall through the cracks.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Skills Required
- Strong attention to detail and comfort managing multiple tasks simultaneously
- Clear written communication skills for internal and partner-facing correspondence
- Analytical mindset and interest in strategic thinking
- Comfort experimenting with AI tools to support day-to-day work
- Proficiency with Microsoft Excel, PowerPoint, and Outlook
- Comfort learning new tools and platforms
- Collaborative, follow-through mindset
What We Do
With decades of experience and thousands of travel advisors throughout the U.S. and Canada, Ensemble is a travel consortium that goes beyond ordinary to help bring travel dreams to life.
