VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
VSC Fire & Security in Richmond, Virginia is seeking candidates for the position of Intern - Information Technology
What we offer:
- Monday - Friday
- Opportunities for training and advancement.
- Employee Assistance Program.
- Referral Bonuses.
What you need:
- Must be at least 16 years old (or per state requirements for employment of minors)
- 0-2 years of Professional experience
- 0-4 years college in IT-related field
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Employee-oriented and cool-tempered
- Currently enrolled in or recently graduated from high school, trade school, technical program, or related college courses.
- Willingness to learn, ask questions, and follow instructions
- Proficiency in English
- Excellent communication skills
- Experience with Web based applications
- Experience with Microsoft Office applications
- Experience in a Microsoft environment preferred, Active Directory, GPO, Server 2012R2 and newer.
What you will do:
- Assist with the first point of contact for employees seeking technical assistance over the phone or email
- Assist with remote troubleshooting through diagnostic techniques and pertinent questions
- Assist with determining the best solution based on the issue and details provided by employees
- Assist the employee through the problem-solving process
- Provide accurate information on IT products or services
- Assist with recording events and problems and their resolution in out ticketing system
- Assist with equipment roll outs as directed by supervisor
- Follow-up and update employee status and information
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
VSC Fire and Security is a drug free workplace.
Equal Opportunity Employer
We look forward to hearing from you!
www.vscfire.com
Top Skills
What We Do
For more than 65 years, VSC Fire & Security, has partnered with thousands of customers as a trusted contractor for the inspection and installation of fire sprinkler, fire alarm, security, life safety and low voltage systems. VSC Fire & Security, has over 1,800 talented employees, and more than 950 vehicles throughout our footprint which spans the East Coast, and West into Arkansas, Texas, and Oklahoma. Founded in 1958 with the values of quality craftsmanship, exceptional customer service, integrity and reliability, VSC offers highly trained technicians, a strong safety record, cutting-edge technological expertise, exceptional bonding capacity and financial strength. We strive to deliver outstanding, efficient and cost-effective installation and reliable, service, repair and inspection services to all of our clients.
