About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com.
About the role
We are seeking creative and driven Summer IT Interns to support our corporate and technology functions. This is a great opportunity for a student or recent graduate to gain hands-on experience in a professional IT environment. As an IT Intern, you will serve as the first point of contact for technical assistance, supporting corporate operations and delivery teams. You will work closely with IT and project leads to help strengthen IT capabilities across the Concept Plus enterprise while gaining exposure to real-world federal IT challenges.
What you'll do
- Ticket Intake & Triage: Monitor the IT support queue, serving as the primary intake for incoming requests and ensuring issues are triaged and assigned correctly.
- Tier 1 Support: Provide initial technical support and troubleshoot issues related to user accounts, software, and hardware devices.
- End-User Assistance: Directly communicate with staff to resolve common IT problems and assist with device setup and configuration.
- Infrastructure Maintenance: Contribute to routine maintenance tasks, such as system patching, hardware inventory, and backups.
- Documentation: Maintain clear records of support actions and document troubleshooting steps for the internal knowledge base.
- Professional Growth: Collaborate with senior IT staff on complex projects, taking on increased technical challenges as capabilities grow.
- Contribute to the development and maintenance of security documentation, policies, and procedures.
- Perform other duties as assigned to support the Information Security and IT Operations teams.
Qualifications
- Currently enrolled in or recently graduated from a degree program in Computer Science, Management Information Systems, or a related field
- Strong written and verbal communication skills with a customer-service mindset
- Proficiency in Microsoft 365
- Self-starter with strong attention to detail and a collaborative spirit
- US Citizen
Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Top Skills
What We Do
Concept Plus is a technology services company offering deep technical expertise, an experienced team, and a dedication to maximizing business productivity. A process driven organization, Concept Plus provides solutions for clients that align technology with strategic goals and business drivers. Oracle, Cloud Computing, Healthcare IT and Mobile technologies are our strength; client service and partner focus our mission. Headquartered outside of Washington, D.C., we are SDB and SBA 8(a) certified, an Oracle Platinum Partner, ISO 9001, 20000-1, and 27001 certified, and CMMI Maturity Level 3 Appraised.
