Intern - IS Centralised System Admin-1

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Main Task:

1. OneIdentity RBAC role and access policy

• Assisting in performing data clean‑up tasks using Excel.

2. Ticket Management Support

• Monitoring queues for new BAU requests
• Updating ticket status after team completes an action
• Categorising tickets correctly (STP, Non-STP, urgent, follow-up)
• Preparing summary of pending/overdue tasks for the team
• Update Team Lead if anything requires immediate attention.

3. Access Request Processing (Basic Tasks)

• Pre-checking access request forms for completeness
• Verifying mandatory fields before routing to team members
• Preparing draft responses to users for simple queries
• Checking if supporting documents/approvals are attached

4. Documentation & Reporting

• Preparing daily BAU report (e.g., number of enablement, reset, role modifications processed)
• Compiling evidence for audit (emails, screenshots, approvals)

5. Compliance & Housekeeping Tasks

• Checking for duplicate IDs or obsolete roles via report extraction provided by CSA/IDM Staff
• Reviewing if access removal requests were completed via Cessation tracking excel
• Monitoring aging tasks assigned to team

6. Communication Support

• Drafting internal announcements for the team ((draft first, then review with Team Lead)
• Preparing user guidance (simple how-to steps)
• Responding to non-technical user queries (draft first, then review with Team Lead)

7. Operational Support

• Assisting with meeting materials (slides, notes, follow-up items)
• Helping with CSA monthly update materials (if needed)

Learning Areas / Exposure

1. Identity & Access Management (IAM)

• OneIdentity / Manual request workflow
• Access provisioning lifecycle
• Approval logic and Maker/Checker processes

• Principle of least privilege
• Segregation of duties
• Access certification process
• Audit requirements & evidence handling

• Branch setup and staff movement process (Joiner/Mover/Leaver)
• Understanding BAU workflow and escalation structure

Performance Evaluation Criteria

• Accuracy of validations and checks
• Understanding of access control processes
• Quality of documentation

• Communication and professionalism
• Initiative and willingness to learn
• Consistency in delivering assigned tasks

• Time management
• Reliability and accountability
• Attention to detail

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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