The Role
Handle employee queries through a helpdesk ticketing system, ensure tickets close within defined turnaround times, coordinate with internal teams, manage data, and communicate professionally by email and phone. The internship requires six months of availability and enrollment in a graduation or post-graduation program.
Summary Generated by Built In
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role: The candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT.
Responsibilities:
Knowledge of MS Office/Advanced MS Excel
Good communications skills
Email etiquettes
Internal team coordination and data management
Desired Candidate :
Should be very prompt over email/calls
A candidate with good communication skills is preferred
Basic Excel knowledge is preferred.
Verbal and written communication in English
Duration:
Should be available for 6 months of Internship
Education: Must be pursuing Graduation or Post Graduation
Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.
Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Must be pursuing a graduation or post-graduation program
- Must be available for a six-month internship
- Verbal and written communication skills in English
- Knowledge of Microsoft Office and advanced Microsoft Excel
- Good communication skills
- Basic Excel knowledge
- Professional email etiquette
- Prompt responsiveness over email and calls
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
