Intensive Case Manager (3444)

Job Summary: Under general supervision, Provides on-going supportive and/or case management functions to consumers having long-term mental illness in accordance with the problems, needs, and strategies identified within the service plan in order to help the clients achieve the stated goals and objectives. Participates in regular interdisciplinary staff meetings with the interdisciplinary team to best help consumer, including Behavioral Health Specialists, Staff Psychiatrist, Registered Nurses, quality assurance specialists, paraprofessionals.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Documentation and Compliance

• Records services accurately that relate directly to the treatment outcomes, within approved timeframes. Completes required clinical documentation according to agency standards.
• Maintain all documentation in accordance with applicable policies, laws and instructions.
• Ensure that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
• Ensure that all notes will be in Care Logic and signed no later than the allotted time the day after the service was provided.
• Maintain a minimum chart audit score of 70% or better for all consumers on case-load.
• Ensure all weekly reports have been addressed and cleaned up (if necessary) within hours specified by supervisor.

Community Outreach

• Collaborate with behavioral health providers, hospitals, emergency rooms, jails and shelters through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.

Productivity

• Meet the minimum direct time requirements of individual billed hours per year.
• Enroll no fewer the 5 % individuals into case management services each month until reaching capacity.
• Minimum of 4 face to face visits must be delivered on a monthly basis.
  • Additional contacts may be either face to face or telephone collateral contact, depending on the individuals support needs.

Required Knowledge & Skills:

• Working knowledge of the nature of serious mental illness; behavior modification techniques and related treatment modalities, interventions and techniques; of different types of assessments and their uses in treatment planning.

• Knowledge of consumers’ rights; agency and federal policies, procedures and guidelines.
• Knowledge of local community resources and service delivery systems such as housing, social, welfare, educational, etc.
• Knowledge of client record documentation requirements; and of client services plan development and implementation.

• Knowledge of crisis intervention techniques,
• Knowledge of individual and group therapy techniques; family dynamic and family support groups

• Ability to observe, record and report on an individual’s functioning;
• Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan.
• Ability to identify community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations;

• Ability to effectively interact and communicate with consumers and their families in diverse populations.
• Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
• Ability to demonstrate strong interpersonal and “Listening” skills.
• Ability to establish and prioritize goals and objectives of assigned program.
• Ability to facilitate relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Thinking

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Stress Management

Planning/Organization

Required Education & Experience:

Bachelor’s degree from an accredited program and a minimum of 2 years related experience.  Must possess a valid GA Driver’s license.

Supervisory Responsibilities:  None

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Some minor travel between Gateway sites is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop.  Employee must frequently lift and/or move up to 15 pounds.  Must have the ability to sit for long periods of time at a computer.  Employee frequently uses fine hand/eye coordination, hearing and visual acuity.  Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.