We are seeking an experienced Intelligent Automation Architect to design, govern, and evolve enterprise automation solutions that improve efficiency, reduce manual effort, and create repeatable business value. This role partners closely with sales, presales, delivery, and client stakeholders to shape automation opportunities, define solution architecture, and guide the technical direction of automation initiatives across a broad technology landscape. The role also supports the development, management, and maintenance of AI-enabled assets used within service delivery platforms, ensuring these capabilities are scalable, supportable, and aligned to operational and client outcomes.
Key Responsibilities- Partner with Sales and Presales teams to identify existing automation solutions that can be redeployed, adapted, or extended to meet client needs.
- Design fit-for-purpose automation solutions based on agreed blueprints, reference architectures, and business use cases.
- Lead technical discussions, workshops, and solution walkthroughs with clients to gain alignment and approval.
- Create, document, and maintain the target-state technical architecture for automation solutions, ensuring scalability, security, and operational supportability.
- Own and maintain the automation use case backlog and library, using data analytics, operational insights, runbooks, and existing automations to prioritise opportunities.
- Evaluate and recommend the most appropriate automation approach across technologies such as RPA, Ansible, scripting, orchestration, and ServiceNow integrations.
- Develop, manage, and maintain AI-enabled assets used within service delivery platforms, ensuring they are governed appropriately, integrated effectively, and aligned to operational use cases.
- Harvest proven custom solutions developed in the field, standardise them into repeatable patterns or assets, and enable their reuse across clients, platforms, and service delivery teams.
- Lead and mentor a team of automation engineers and testers, providing technical direction, quality oversight, and support for capability development.
- Collaborate with engineering, platform, and service teams to ensure automation solutions align with enterprise standards and delivery capabilities.
- Provide technical leadership during solution shaping, estimation, and transition from presales into delivery.
- Promote reuse, standardisation, and governance across the automation estate to reduce duplication and accelerate time to value.
- Contribute to continuous improvement by reviewing solution performance, identifying optimisation opportunities, and refining architecture patterns over time.
- Demonstrated experience designing enterprise automation solutions in complex IT environments.
- Strong understanding of automation architecture principles, integration patterns, and solution governance.
- Hands-on knowledge of automation technologies such as RPA platforms, Ansible, PowerShell, Python, or other scripting tools.
- Experience integrating automation solutions with platforms such as ServiceNow and related enterprise systems.
- Knowledge of AI-enabled platform capabilities, including how AI assets are developed, deployed, maintained, and governed within operational environments.
- Proven ability to lead, mentor, and coordinate automation engineers and testers across solution design and delivery activities.
- Ability to translate business requirements and operational pain points into scalable technical solutions.
- Strong client-facing communication skills, with the ability to lead technical conversations with both business and technology stakeholders.
- Experience managing or shaping use case pipelines and prioritising work based on value, feasibility, and operational data.
- Solid understanding of infrastructure, cloud, service management, and operational processes.
- Strong documentation skills, including architecture artefacts, solution designs, and technical standards.
- Collaborative working style with the ability to influence across sales, delivery, and engineering teams.
Success in this role will be measured by the ability to turn automation opportunities into practical, reusable solutions that support client outcomes and delivery efficiency. The Intelligent Automation Architect will be expected to build trusted relationships with internal and external stakeholders, maintain a healthy and prioritised backlog of automation use cases, establish architecture patterns that enable scalable, supportable, and commercially viable automation across the organisation, lead a capable team of automation engineers and testers, and convert proven field-developed solutions into standardised assets that can be reused at scale. Success will also depend on effectively introducing, governing, and maintaining AI-enabled assets within service delivery platforms so they deliver measurable operational value while remaining reliable, secure, and fit for purpose.
Skills Required
- Experience designing enterprise automation solutions
- Strong understanding of automation architecture principles
- Hands-on knowledge of automation technologies like RPA and Python
- Experience integrating automation solutions with ServiceNow
- Knowledge of AI-enabled platform capabilities
- Proven ability to lead and mentor automation engineers
- Strong client-facing communication skills
- Experience managing use case pipelines
- Solid understanding of infrastructure, cloud, and service management
- Strong documentation skills
- Collaborative working style
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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