What you'll do:
- Monitor a broad range of open source real-time risk events
- Analyze potential threats and risks and disseminate error-free reports to customers
- Make time-sensitive decisions regarding risk event reporting
- Implement operational processes and procedures
- Demonstrate advanced analysis and research skills
- Display good judgement and discretion in reporting
- Manage customer inquiries and interactions in an effective and professional manner
- Escalate issues to the appropriate parties
- Understand company’s mission, how our work impacts customers, and model company’s core values
What you'll bring:
- Bachelor’s Degree in a related field
- Consistently follow current events and world affairs
- Strong analysis, research, and organizational skills
- Flexibility in scheduling, including nights, and some weekends and holidays
- Ability to effectively manage high volume of information, prioritize assignments, and maintain composure under pressure
- Strong writing skills; fluency in English is required
- Strong problem-solving skills
- Strong interpersonal skills and ability to work in a team setting
- Previous experience with social media and open source research
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What We Do
Keeping People Safe and Businesses Running. Faster.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
