About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
The company may (in its absolute discretion) require you to perform duties which may fall outside of your job title and/or job description or to perform any other reasonable and lawful duties.
Responsibilities:
Assist merchants and their developers with Integration and technical related queries
- Support our own internal teams with escalated queries
- Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements
- Manage Integration projects for Enterprise merchants – Being the main technical point of contact to advise on all Integration related queries throughout the integration process
- Create Integration documents detailing Enterprise Merchant integrations
- Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance
Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with
- Submit Knowledge Base items monthly - Internal and external Knowledge Base
- Plugin testing and troubleshooting
Minimum qualifications:
- HTML knowledge, essential
- Experience with either PostMan, Chrome Developer Tools or FileZilla
- Highly computer literate, especially with regards to internet matters
- Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking)
- Proficient in written and spoken English
- Helpful, willing and friendly attitude
- High level of professionalism and work ethic
- The ability to self-manage
A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research and help the customer to the very end)
- Experience in Customer Service, a bonus
- Understanding PHP (or any other programming language) a bonus
- Experience integrating with any payment gateway, a great bonus
- Diploma/degree/course in any computer-related field, a bonus
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- HTML knowledge
- Experience with at least one of Postman, Chrome Developer Tools, or FileZilla
- High computer literacy, particularly with internet technologies
- Solid knowledge of eCommerce, payments, and online transactions
- Proficiency in written and spoken English
- Helpful, willing, and friendly attitude
- High level of professionalism and work ethic
- Ability to self-manage
- Technical curiosity and persistence in researching and resolving issues
- Customer service experience
- Understanding of PHP or another programming language
- Experience integrating with a payment gateway
- Diploma, degree, or course in a computer-related field
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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