We are looking for an Integration Support Specialist (ISS) to join Procore’s ERP Support Team in our Dublin office.
This high-impact role is ideal for technical experts seeking to build deep domain expertise. As the technical bridge between ERP integrations, Procore Analytics, and CDE (BIM/PDM) - our primary growth driver in Europe - play a key role in our regional expansion.
You’ll collaborate with Technical Support, Product, and Customer Success to resolve complex issues - diagnosing data sync failures, crafting SQL queries, and troubleshooting intricate accounting workflows to ensure seamless financial integrations. Your technical expertise will flex to meet regional demand, driving outcomes across CDE and Analytics while providing advanced support for ERP workflows.
If you thrive on deep technical problem-solving and want to master Procore's most critical financial and data architecture, join us!
This position reports into a Manager, ERP Support and will be based in our Dublin office, Hybrid. We’re looking for someone to join us immediately.
What you’ll do:Investigate and resolve complex Tier 2 technical issues across Procore’s ERP Integrations, Procore Analytics, and CDE (BIM/PDM), focusing on financial sync errors, SQL/Power BI custom reporting, and model/data discrepancies.
Troubleshoot integration technical issues that occur within the customer’s Windows environment or Procore’s internal microservices, often working in a queue-based system.
Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience.
Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily.
Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors.
Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues.
Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution.
Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process.
Bachelor’s degree or equivalent professional experience.
2+ years of experience in technical support, with a deep understanding of the Procore Platform and Procore Financials.
Technical aptitude for PowerBI reporting and SQL-based data troubleshooting.
Strong "bridge-building" communication skills to translate between financial workflows and financial reporting.
Ability to work autonomously in a hybrid environment while managing shifting priorities between ERP, Analytics, CDE and Procore Financials.
A proactive problem-solver who thrives on resolving "Why" and "How" questions for complex data syncs.
Base Pay Range:
37,600.00 - 51,700.00 EUR AnnualThis role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Skills Required
- Bachelor's degree or equivalent professional experience
- 2+ years of technical support experience
- Deep understanding of the Procore Platform and Procore Financials
- Technical aptitude with Power BI reporting and SQL-based data troubleshooting
- Strong communication skills for translating between financial workflows and financial reporting
- Ability to work autonomously in a hybrid environment while managing shifting priorities
- Proactive problem-solving ability for complex data synchronization issues
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Healthcare Strength — Health coverage includes an Anthem Blue Cross PPO with broad coverage and low premiums, alongside dental, vision, disability, and life insurance. Mental‑health resources and a wellbeing stipend further support overall care.
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Leave & Time Off Breadth — A values‑driven, non‑accrual PTO approach, 12 paid holidays, and an annual company‑wide Wellness Week indicate generous time‑off options. Hybrid/remote flexibility is also highlighted in many roles and locations.
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Parental & Family Support — Fertility benefits (e.g., via Progyny on some plans) and cash support for adoption and surrogacy are available for eligible U.S. employees. Paid parental leave and structured return‑to‑work programs are also described.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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