The Role
Supervise second-shift integration operations and a team of technicians. Coordinate production schedules, delivery methods, customer SLAs, project ETAs, and communication with Sales, Engineering, and operations teams. Maintain technician certifications, provide coaching and feedback, review integration lab equipment, and recommend replacements or upgrades. The role requires knowledge of Windows systems, PC hardware, peripherals, networking, remote access, and productivity software, along with strong prioritization, accuracy, and problem-solving skills.
Summary Generated by Built In
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Please Note: This is a second shift role starting at 2:30 pm to approximately 11:30 pm.
As an Integration Supervisor you will provide operational supervision of the Integration Department during normal shift hours, and work directly with Integration Technicians to provide feedback, education, and growth. You will also work with the department management to develop, maintain, and update integration procedures for Zones customers, provide feedback and suggestions on existing procedures, and provide for suggestions and improvements of Integration equipment and infrastructure.
What you’ll do as the Integration Supervisor:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Utilize production schedule and regular communication with Sales and Engineering staff to schedule production schedules.
- Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects.
- Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
- Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
- Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.
What you will bring to the team:
- CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable
- Experience managing a team of 5-10 technicians
- Competent analytical and problem-solving skills.
- High level of accuracy and strong attention to detail.
- Ability to accurately prioritize technical tasks based on customer requirements.
- Ability to work under strict time constraints.
- Experience with customer interaction and customer satisfaction
- Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
- Solid understanding of all major Windows Operating Systems.
- Proficient in productivity applications like MS Office.
- Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access
Qualified candidates can expect a salary range of $60,000 - $80,000.
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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
Skills Required
- CompTIA A+ certification
- CompTIA Server+ certification or equivalent
- Experience managing a team of 5-10 technicians
- Competent analytical and problem-solving skills
- High level of accuracy and strong attention to detail
- Ability to prioritize technical tasks based on customer requirements
- Ability to work under strict time constraints
- Experience with customer interaction and customer satisfaction
- Knowledge of PC operating systems, software, hardware, and peripherals
- Solid understanding of major Windows operating systems
- Proficiency with productivity applications such as Microsoft Office
- Working knowledge of WAN/LAN, TCP/IP network protocols, and remote access
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The Company
What We Do
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
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