About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About PartnerStack (An AppDirect Subsidiary)
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, our goal is to build a kickass company.
We set every member of our team up for success so they can feel energized about their work, be passionate about excellence, and have the room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.
About You
You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals.
What you'll do and how you'll have an impact
- Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
- Be the primary point of contact for Integrations during the onboarding process.
- Create a solid technical foundation for our customers to achieve success with our platform.
- Lead Integration calls and set expectations required for all parties involved in the integration process.
- Execute the integration process based on the scope of work presented by an Onboarding Consultant.
- Train customers on various aspects of the Partnerstack platform.
- Conduct extensive discovery of a customer’s internal systems.
- Work cross-functionally with other teams across the PartnerStack business to help customers launch their program in the most effective way
What we're looking for
- Experience in customer experience, project coordination, implementations, or related roles
- Focused on finding new and effective ways to improve processes and provide value to clients
- Able to communicate effectively and succinctly, conveying value to customers with clarity
- Previous experience in the partnerships space
- Good understanding of internet technologies (APIs, HTTP, IPAAS)
- Thrives in a fast-paced environment, with the ability to self-start and learn on the job
- A solid understanding of SaaS businesses and a keen interest in keeping up with the industry
- A collaborative team player who can effectively manage stakeholder expectations
- Able to successfully prioritize competing tasks
- Strong attention to detail and problem-solving abilities
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting [email protected].
Skills Required
- Experience in customer experience, project coordination, implementations, or related roles
- Experience finding effective ways to improve processes and provide value to clients
- Effective and succinct communication skills with the ability to convey value clearly to customers
- Previous experience in the partnerships space
- Ability to thrive in a fast-paced environment, self-start, and learn on the job
- Solid understanding of SaaS businesses and interest in the industry
- Ability to collaborate and manage stakeholder expectations effectively
- Ability to prioritize competing tasks successfully
- Strong attention to detail and problem-solving abilities
What We Do
AppDirect offers a subscription commerce platform that removes the complexity of building a recurring business model. Sell any product, through any channel, on any device—as a service. Our platform efficiently powers all sales, direct or indirect, lowering customer acquisition costs, and uniquely unifies identity, data, mobile, and billing management for digital services to increase customer lifetime value. Our platform opens up endless opportunities for digital commerce innovation, giving businesses the freedom to grow. We power millions of subscriptions worldwide for organizations like Jaguar Land Rover, Comcast, Sage, Keller Williams, ADP, and Deutsche Telekom.
