The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.
We are seeking proactive and detail-oriented professionals to join our newly formed team dedicated to deploying and integrating our Case Management solution for insurance customers. You will play a crucial role in ensuring seamless integration with our customers' existing systems, helping customize and configure our software to match unique customer workflows, policies, and requirements.
What you'll do...
- Deploy and configure our Case Management software, adapting it to customer needs using standardized configuration files and deployment tools.
- Manage custom integrations requiring specific client logic, mostly implemented in our framework in C#, including:
- Automated calculation of claim severity during case closure.
- Custom geographic mapping for automated assignment processes.
- Integration with customer APIs to support automated workflows such as retrieving team availability or sending assignment notifications.
- Implement permission structures within the Case Management solution to ensure appropriate user access and security compliance.
- Develop and execute QA testing strategies to validate integration points, ensure system reliability, and maintain high-quality deliverables.
- Design, maintain, and improve CI/CD pipelines to automate build, test, and deployment processes, ensuring rapid and reliable software delivery.
- Utilize Azure Cloud services to deploy, monitor, and scale integrations, leveraging cloud-native tools for infrastructure management, security, and performance optimization.
- Deploy software updates, proactively monitor system performance, and provide initial support and troubleshooting assistance as issues arise.
- Conduct meetings with clients and interact with external stakeholders, whether it is for direct user feedback, understanding business requirements, and customization requests.
- Coordinate with Engineering and Infrastructure teams to set up and enable new customer integrations of our Case Management product.
- Create and maintain configuration templates specific to regions or client types to streamline future integrations.
- Continuously improve and automate deployment and configuration processes, empowering non-technical users to handle routine configurations independently.
What You Bring...
We are looking for candidates with diverse skills to help us build excellent technology solutions for our clients and be proficient in the following skills:
- Code-savvy, either by having a degree in computer science and/or having developed some apps with actual users — writing scripts for models and notebooks is not enough at Shift; we thrive on people who can write maintainable, production-quality code that will run every day without breaking.
- Experience designing and implementing QA testing strategies, including automated integration and regression testing, to ensure robust and reliable system performance.
- Hands-on experience with CI/CD tools and pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) to automate software build, test, and deployment workflows.
- Practical knowledge of Azure Cloud services, including deployment, monitoring, and scaling of applications and integrations in a cloud environment.
- Client-facing: you will need to be comfortable and open to communicating with our clients on a regular basis.
- Business smart: We don’t expect candidates to know the insurance sector, but we want applicants who are interested in learning and mastering the business aspects of our products.
- Advanced command of English, both written and spoken.
- Professional proficiency in French is highly desirable.
Interview process:
- Talent Acquisition
- QA Lead
- Data Science Manager
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
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What We Do
Shift Technology delivers AI decisioning solutions to benefit the global insurance industry and its customers. Our products enable insurers to automate and optimize decisions from underwriting to claims, resulting in superior customer experiences, increased operational efficiency, and reduced costs. The future of insurance starts with Decisions Made Better. Learn more at www.shift-technology.com
