The Opportunity: We are seeking to hire an Insurance Verification Specialist to join our Finance Team. This individual is responsible for the verification of insurance eligibility, completing financial updates, registering new clients, obtaining appropriate releases and forms, and working as a liaison between finance, medical staff, and the lab.
What You’ll Do:
- Complete financial interviews yearly for each client. Obtain all relevant demographic and financial information for the client’s record, including copies of: insurance card, income verification, and photo ID.
- Confirm all client information is current, complete, and accurate. Verify insurance via various payer portals. Update Credible and/or GOSH with any new verified information.
- Enroll clients in GOSH
- Manage various reports weekly
- Works closely with Case Workers and Receptionists to ensure required documentation is obtained in a timely manner.
- Notifies client eligibility specialist with any change in insurance coverage for ACT clients or if the client has moved out of county.
- Works as a liaison between finance, medical staff and the lab regarding insurance eligibility questions and/or issues.
- Enrolling and scheduling new clients for Intake appointments.
- Collects payments from clients as necessary.
- Attends training related to payers, processes, and eligibility.
- Performs other related duties as assigned.
- This position is full-time (40 hours a week) working normal business hours.
About Us: For 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.
What We’re Looking For:
- Associate Degree or Equivalent experience/training required
- Two years of experience with insurance verification strongly preferred.
- Knowledge of insurance verification, with an understanding of Medicaid and Medicare.
- A deeply held belief in CSS’s recovery-centered mission.
- Ability to communicate in-person and over the phone with clients who have severe and persistent mental illness.
- Ability to multi-task efficiently and effectively.
- Excellent organizational, attention to detail and communication skills.
- Proficiency in Microsoft Outlook.
- Skill in managing time and meeting deadlines.
What We Offer:
- Working within in a mission-driven, highly engaged environment
- A supportive, professional workplace with excellent resources
- Engaging, autonomous atmosphere
- Professional Development Assistance and Education Assistance Program
- Program-Site Eligibility for the Public Student Loan Forgiveness Program
- 401(k) with 5% employer contribution
- 10 paid holidays and 15+ days of PTO annually
- Health, Dental, and Vision insurance
- Subsidized membership to local YMCA branches
- Life insurance and short- and long-term disability
Company's website: www.cssbh.org
Company's Facebook page: https://www.facebook.com/103601489691547/
Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.
Skills Required
- High school diploma or equivalent
- Two years of experience with insurance verification
- Knowledge of insurance verification, Medicaid and Medicare
- Excellent organizational skills
- Ability to communicate with clients with severe mental illness
What We Do
Community Support Services, Inc. is a private, non-profit organization that provides health care, support, and hope for individuals living with severe and persistent mental illnesses in Summit County.
