Job description:
At Silna, we’re rebuilding insurance operations to make complex, opaque processes like eligibility checks, benefits verification, and prior authorizations simpler, faster, and more transparent.
As an Insurance Operations Specialist, you’ll play a critical role in executing the core tasks that power our operations engine. You’ll work hands-on within our workflows, ensuring accuracy, speed, and quality across everything from verifying patient benefits to submitting and tracking prior authorizations. You’ll be the foundation on which we deliver reliable, high-quality service to providers and patients, and will help us build a better system.
This is a hands-on, detail-oriented role for someone who is excited to work in a fast-paced, startup environment, thrives in structured work, and cares deeply about getting things right.
What You’ll Do
Execute core workflows: Complete daily eligibility checks, benefits verifications, and prior authorization submissions with a focus on speed and precision.
Ensure quality and accuracy: Double-check details, follow established SOPs, and flag gaps or inconsistencies. Root cause errors and establish best practices for mitigating moving forward.
Manage operational volume: Maintain a strong cadence to ensure all assigned tasks are completed within required timeframes. Find areas to push efficiency.
Collaborate with the team: Communicate blockers or issues clearly to your teammates and leads to keep work moving smoothly. Work with cross functional partners.
Support process improvement: Provide feedback on workflows and SOPs to help identify opportunities to make tasks more efficient and scalable.
Track and document work: Update internal systems with task completions, statuses, and notes to ensure visibility across the team.
Iterate and improve: Work with Operations leadership and engineering to improve workflows and streamline systems
You’ll Be Great in This Role If You
Have 1+ years of experience in insurance operations, healthcare administration, revenue cycle management, or a related field.
Are detail-oriented and naturally take pride in completing work thoroughly and accurately.
Are process-driven, following structured workflows while identifying opportunities for improvement.
Are organized and reliable, comfortable managing a high volume of repetitive tasks while maintaining quality standards.
Communicate clearly and professionally, flagging issues and collaborating across a small, high-performing team.
Are excited to work in a fast-paced, startup environment where things are constantly evolving.
(Bonus) Have familiarity with insurance terminology, eligibility and benefits workflows, or prior authorization processes.
Job Type: Contract
Benefits:
Work from home
Work Location: Remote
Top Skills
What We Do
Introducing the industry's first Care Readiness Platform. Silna handles all prior authorizations, benefit checks and insurance monitoring upfront to make sure your patients are clear to receive care, and you have more capacity to provide it.
