Insurance Verification Specialist

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Job Description

Evident ID is hiring an Insurance Verification Specialist. 

We are seeking an Insurance Verification Specialist for our business insurance field. The role involves verifying information via phone calls to ensure accuracy and compliance with insurance policies. Working hours are from 9 am to 5 pm ET, and the position can be fully remote. The total working hours for this position are 32 hours per week, to be determined based on the specific working days. Offered salary is $15 per hour.

Responsibilities

• Conducting phone calls to verify information provided by clients or other relevant parties, ensuring accuracy and compliance with insurance policies
• Establishing and nurturing long-term working relationships with insurance agencies, brokers, and other stakeholders to facilitate smooth information verification processes
• Performing data entry tasks accurately and efficiently to record verified information into databases or management systems
• Providing reports to managers regarding the progress of verification tasks, highlighting any discrepancies or issues encountered during the process
• Taking ownership of assigned verification projects while collaborating effectively with team members to ensure seamless workflow and achievement of team goals
• Maintaining a high level of professionalism during phone interactions to uphold the company's reputation and foster positive relationships with clients and partners
• The Insurance Verification Specialist will report to the Team Lead or Manager within the Business Insurance Department

Requirements

• Minimum 3 year of experience in business insurance, insurance agent license preferred
• Familiarity with Certificates of Insurance (COI)
• At least 2 years of experience in phone verification or customer service roles, ensuring effective issue resolution
• Proficiency in English communication with a strong emphasis on clarity and professionalism
• Additional fluency in another language is desirable, enhancing customer interaction capabilities
• Knowledge of Zendesk is advantageous for efficient support management
• Adaptability to evolving industry standards and a proactive approach to continuous learning are expected for optimal performance
• Demonstrating reliability and consistency in attendance to ensure coverage during designated working hours and contribute to the team's overall efficiency.

Why Evident?

• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!

• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno

• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle