Insurance Training Supervisor

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About The Role

The role involves supervising Training Specialists and ensuring effective training programs that support departmental and company goals. Responsibilities include scheduling sessions, managing onboarding and refresher training, and helping design materials focused on insurance sales and portal use. The role also delivers engaging sessions through webinars, simulations, and in-person formats while creating a positive learning environment. Working with the Training Manager, this position identifies training needs, evaluates program effectiveness, maintains accurate records, and ensures compliance with company standards.

Responsibilities

• Supervise and support Training Specialists in developing and delivering programs.
• Coordinate scheduling of training sessions, ensuring alignment with departmental goals.
• Oversee onboarding training for new hires and refresher sessions for existing staff.
• Assist in designing and refining training modules and materials with an emphasis on insurance sales and portal use.
• Deliver engaging and impactful training sessions using appropriate methodologies (e.g., webinars, simulations, in-person).
• Foster an inclusive and motivating learning environment.
• Collaborate with the Training Manager to identify current and future training needs via feedback, performance data, and consultations.
• Monitor and evaluate training effectiveness, compiling reports on outcomes and ROI.
• Gather team feedback and recommend program enhancements.
• Lead by example in promoting continuous learning and professional development.
• Maintain training records, curriculum updates, and compliance with company standards.
• Stay informed on industry trends and modern training practices.

• 2-4 years of experience in training and development, ideally within the insurance or sales industry.
• At least 1 year of experience in a supervisory or lead role within a training team.
• Bachelor's Degree in Education, Psychology, Human Resources, Mass Communication, or a related field.
• Strong understanding of instructional design, adult learning principles, and modern training delivery methods.
• Proficiency in MS Office and learning management systems (LMS), with excellent organizational and leadership abilities.
• Able to communicate in English at a conversational level, both verbally and in writing.

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.