SOP Specialist

About DANA

DANA is a leading Indonesian digital wallet platform committed to making every transaction simple, secure, and accessible. As a homegrown fintech company, we serve millions across Indonesia with cashless solutions—from payments and transfers to investments. We aim to build a trusted and inclusive financial ecosystem, driven by innovation, collaboration, and continuous learning. Join us and be part of Indonesia’s digital transformation journey!

What you will do:

• Speed learning about DANA all existing processes and internal documents
• Review department procedure to ensure mandatory contents is available, analyze the relevance of input and out data, and propose any improvements in procedure to align with other relevant process
  
• Collaborate with process owner and/or department leads/heads to develop and review department’s internal documents
  
• Maintain internal document registration and arranging regular update for all internal documents
  
• Working together with Business Enabler and/ or Internal Auditors in documenting improvement points that being agreed by management into internal documents
  
• Conduct socialization to all departments on internal document standard and having workshop as needed
  
• Communicate clearly and straight forward using relevant chat in delivering the answer to avoid confusion
  
• Ability to create dashboards and reports to visualize SOP alignment and internal document renewal status
  
• Proactively implement AI in delivering works
  
• Regularly increasing its knowledge and competency in enabling qualified advisories
  

What you will need:

• Minimum 8 years experience with relevant bachelor degree
• Extensive knowledge in document automation, business process analysis, and AI adopter
• Experience in fast pace working environment
• Possess strong critical thinking and problem solving skill
• Outspoken and ability to drive work completion between document owners is preferred
• Strong knowledge on document controller
• Involves in the activity directly or indirectly with payment operation, business development, customer service, as well as managing third party administration.
• Business process automation experience is preferred
• Familiarity with software development processes, coding languages, network and architecture

Knowledge & Technical Skills:

• Have strong negotiation skills and ability to handle difficult conversation.
• Humble, embrace change and result driven attitude.
• Have a confident demeanor – even in high stress situations
• Good communication skills both Indonesian and English
• Good knowledge of financial institution industry trends, regulation, business