Insurance Specialist
- Location: Parramatta, NSW
- Type: Permanent, full time
- Multiple opportunities available
The opportunity
Are you great with people, love solving problems, and ready to take the next step in your career? If you’ve worked in retail, hospitality or call centre, you already have the customer service skills we value at QBE. As an Insurance Specialist, you’ll be the friendly voice our customers hear first, helping them with their insurance questions and making a real difference in their day.
We offer full-time training, ongoing support, and a rotating weekday roster (8am–8pm) with optional Saturdays —giving you flexibility and work-life balance.
Ready to grow your career in a stable, rewarding industry? 👉 Learn more about QBE careers here.
Your new role
Ad day in the life of an Insurance Specialist may look a bit like this:
- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.
- Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day.
- Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders.
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.
About you
To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1. Previous experience in a customer service or sales role will be an advantage. You will also have…
- Clear, friendly phone manner; able to talk and type simultaneously
- Strong communicator with a positive, can-do attitude
- Quick to learn new systems; confident with computers and numbers
- Calm and resilient in fast-paced environments
- Builds rapport easily; delivers timely solutions to diverse customers
- Detail-oriented with strong multitasking and prioritization skills
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Adaptability, Administration Management, Business Management, Communication, Critical Thinking, Customer Value Management, Financial Products, Insurance Underwriting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Sound Judgment, Stakeholder Management, Trend AnalysisApplication Close Date: 27/10/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
