Position Title: Insurance Specialist
Department Name: Personal Lines
Location: West Trenton (Ewing Township), NJ
General Summary:
The primary responsibility of the Insurance Specialist is to accurately underwrite Personal Lines risks while serving as a first line of support to representatives on complex matters.
Essential Duties and Responsibilities:
Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
- Accurately and effectively underwrite all types of Personal Lines business in all states.
- Provide support to internal customers regarding complex matters and escalated customer inquiries.
- Support the department through participation in meetings, projects, and initiatives as assigned.
Hours: 9:45 a.m. - 6:00 p.m. Tuesday to Friday, Saturday 8:30-4:45 p.m. (During the first 4-5 months of training, hours will be Monday through Friday 8:45 a.m. - 5:00 p.m.).
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
- Bachelor's Degree (or pursuing a degree) in Risk Management and Insurance or 18 months experience as an NJM Licensed Account Representative
- Excellent verbal and written communication skills
- High level of attention to detail and commitment to accuracy
- Sound judgment and decision-making abilities
- Strong time management and organizational skills with the ability to prioritize and manage multiple tasks
- Solid analytical and problem-solving skills
- Effective conflict resolution
- Proficiency in Microsoft Office Suite
Preferred Qualifications:
Experience providing high quality customer service in a professional setting
- Completion of general insurance courses such as AINS, AIS, API, or CPCU, are a plus
- Property & Casualty Insurance License or Personal Lines Authority (The successful candidate will be required to obtain a Property & Casualty Insurance License as a condition of employment)
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $61,256-$71,190Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Skills Required
- Bachelor's Degree in Risk Management and Insurance or pursuing a Bachelor's Degree in Risk Management and Insurance
- Minimum of 18 months of experience in a Personal Lines Contact Center or as an NJM Licensed Account Representative
- Strong understanding of personal lines insurance products and familiarity with underwriting principles
- Proficiency in managing customer transactions across multiple lines
- Excellent verbal and written communication skills
- High level of attention to detail and commitment to accuracy
- Proficiency in Microsoft Office Suite
- Property & Casualty Insurance License or Personal Lines Authority
NJM Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NJM Insurance Group and has not been reviewed or approved by NJM Insurance Group.
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Retirement Support — Retirement benefits include a 401(k) match with additional company contributions, materially boosting total compensation. This component is presented as a core element of the total rewards offering.
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Healthcare Strength — Health coverage offers multiple medical plan options plus dental and vision, complemented by company-paid basic life insurance and disability protection. Wellness resources and assistance programs further support overall health needs.
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Leave & Time Off Breadth — Time off includes a first-year PTO allotment paired with paid/floating holidays and state-based paid sick leave. Paid parental leave references and adoption assistance indicate breadth for various family situations.
NJM Insurance Group Insights
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
