Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Since 1980, Great American’s Specialty Human Services Division (SHS) has managed Great American’s insurance program for social service agencies and non-profit organizations. The SHS Division’s Claims, Risk Management, Underwriting and Marketing teams work hand-in-hand to offer unmatched service and comprehensive coverage to nearly 16,000 organizations nationwide. Agents and insured organizations have come to rely on Great American’s Specialty Human Services for exemplary customer service, expanded program eligibility, an innovative product portfolio and inclusive beyond-the-policy services, such as dedicated claims handling, risk management, training, marketing and sales management.
https://www.greatamericaninsurancegroup.com/for-businesses/division-details/specialty-human-services
Our Specialty Human Services division is looking for an Insurance Operations Associate to join our downtown Cincinnati office. This position will work a hybrid schedule.
Essential Job Functions and Responsibilities
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Participates in examining and processing new insurance policies, renewals, endorsements, and cancellations using various systems.
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Enters or loads data into appropriate systems and researches and resolves data errors.
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Generates and distributes policy documents, certificates of insurance, and other related materials.
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Organizes, prepares, and updates reports. Participates in determining and adjusting billing status as needed.
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Participates in identifying opportunities to streamline procedures, enhance efficiency, and reduce costs.
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Performs other duties as assigned.
Job Requirements
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High School Diploma (Associate degree preferred)
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Generally, a minimum of 3 years of experience in insurance operations or customer service.
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Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.
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Working knowledge of local, state, and federal insurance-related policies.
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Strong analytical and organizational abilities with a focus on prioritization.
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Working knowledge of insurance data processing systems.
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Excellent interpersonal and communication skills.
Business Unit:
Specialty Human Services
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
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What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
