Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Great American is a leading provider of equine mortality insurance and related coverages, serving horse owners, trainers, breeders, and industry professionals across the country. Our team has extensive knowledge of all breeds and disciplines, including Racing, Showing, Cutting, Dressage, Hunter/Jumper, Driving, Reining, Saddle Seat, and Pleasure Riding. For more information about our Equine Division, please visit: https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/equine-mortality
Position Overview
The Equine Mortality Division is seeking an Insurance Operations Associate to join our team in Ocala, Florida. This role serves as a critical part of our operations team and is responsible for supporting the processing and administration of equine insurance business. The Insurance Operations Associate reviews incoming submissions, organizes policy documentation, validates information, and helps facilitate the accurate processing of new business and renewals.
Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work remotely one day as business needs allow.
Essential Job Functions and Responsibilities
Monitor and manage a shared inbox, reviewing and triaging incoming correspondence from agents, customers, and internal business partners.
Process new business and renewal submissions through automated workflows and manual processing methods as needed.
Prepare, organize, and upload policy documentation and supporting materials into designated systems and electronic filing platforms.
Review submission information to verify completeness, accuracy, and adherence to established procedures.
Research and gather supporting documentation to validate horse values and underwriting information.
Utilize policy administration and document management systems, including DocX and other operational tools, to process and maintain records.
Identify and resolve data discrepancies and assist with maintaining accurate policy information.
Communicate professionally with internal and external stakeholders regarding submission status, documentation needs, and policy servicing requests.
Support continuous improvement initiatives by identifying opportunities to enhance operational efficiency and effectiveness.
Adapt to new technologies, automation tools, and evolving business processes as operational workflows continue to transform.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent required; Associate degree preferred.
Previous office, administrative, insurance, or operations experience preferred, with proficiency in Microsoft Office applications, particularly Outlook and Excel.
Strong knowledge of the equine industry, including horse breeds, disciplines, and valuation considerations.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of organization, accuracy, and attention to detail.
Strong analytical, problem-solving, and communication skills with the ability to review, interpret, and process information from multiple sources.
Adaptable and eager to learn, with the ability to thrive in an evolving environment driven by automation, AI-enabled workflows, and changing business needs.
Self-motivated team player with a passion for the equine industry and a willingness to embrace new responsibilities as the role grows and evolves.
Business Unit:
Equine MortalityBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- Authorized to work in the United States without sponsorship
- High School Diploma or equivalent
- Associate degree
- Previous office, administrative, insurance, or operations experience
- Proficiency in Microsoft Office applications, particularly Outlook and Excel
- Strong knowledge of the equine industry, including breeds, disciplines, and valuation
- Ability to manage multiple priorities with high organization, accuracy, and attention to detail
- Strong analytical, problem-solving, and communication skills
- Familiarity or willingness to use policy administration and document management systems (e.g., DocX) and automation tools
- Ability to be on-site four days per week in Ocala, Florida (one remote day possible)
- Adaptable, eager to learn, and a self-motivated team player
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
