Description
Join Connecticut's premier doctor led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes.
At Archway Dental Partners we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do.
We are currently seeking a highly motivated and detail-oriented Insurance & Billing Specialist to join our growing team. This role will focus on payment posting and is ideal for someone with strong analytical skills, who enjoys working behind the scenes to ensure that patient accounts are accurate, insurance payments are properly reconciled, and records are meticulously maintained. Your attention to detail and efficiency in posting payments will directly support our practice’s success.
Responsibilities include, but are not limited to:
- Accurately post insurance and patient payments across multiple providers and office locations.
- Review Explanation of Benefits (EOBs) and remittance to ensure correct application of payments, adjustments, and write-offs.
- Balance and reconcile payment batches daily.
- Identify and correct posting discrepancies, underpayments, and overpayments.
- Monitor and follow up on unapplied payments and credit balances.
- Respond to billing disputes and resolve them efficiently with minimal supervision.
- Work collaboratively with the billing and insurance team to resolve posting issues and ensure timely reimbursement.
- Assist in maintaining up-to-date patient ledgers and provide support for billing inquiries.
- Support claims management by ensuring payments match expected reimbursements based on fee schedules and contracted insurance rates.
- Communicate effectively with team members to ensure accurate and complete patient financial records.
- Maintain HIPAA compliance and protect patient confidentiality in all activities.
Requirements
- Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
- 1+ year of experience in dental or medical payment posting, billing, or insurance coordination
- Familiarity with dental PPO insurance plans and EOB interpretation
- Strong communication and negotiation skills with a professional, positive attitude
- Working knowledge of dental terminology and patient ledgers
- Excellent attention to detail and ability to multitask
Familiarity with Dentrix Ascend (a plus!) - Ability to work Monday–Friday, 8:00 AM–5:00 PM, on-site in Danbury, CT
Benefits
- Comprehensive Medical, Dental, and Vision plans for the family
- 401(k) with employer contribution
- Flexible spending account
- Employer paid life insurance (equivalent to $50,000)
- Referral program
- Paid holiday, vacation, and sick time
- Voluntary benefits through AFLAC
At Archway Dental Partners, we’re committed to supporting you. We’re a supportive collective of outstanding practices with dental excellence as our keystone. We stand for the wellbeing of our providers and patients. Our clinical teams and support system collaborate for the greater good. You’re welcome here. Let’s grow together. Apply today to learn more and get connected with us.
Skills Required
- 1+ year of experience in dental or medical payment posting, billing, or insurance coordination
- Experience posting insurance and patient payments and reconciling payment batches
- Familiarity with dental PPO insurance plans and EOB interpretation
- Working knowledge of dental terminology and patient ledgers
- Superior customer service skills with empathy and professionalism
- Strong communication and negotiation skills with a positive attitude
- Excellent attention to detail and ability to multitask
- Maintain HIPAA compliance and protect patient confidentiality
- Ability to work Monday-Friday, 8:00 AM-5:00 PM, on-site in Danbury, CT
- Familiarity with Dentrix Ascend
What We Do
Archway Dental Partners is a multi-specialty dental partnership organization focused on supporting dentists and their teams across the northeastern US. By providing expertise in operations, recruiting, marketing, technology, and finance, the company enables providers to focus on delivering exceptional patient care. It operates as a community of clinicians and leaders dedicated to clinical excellence and professional growth.
