We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key responsibilities: Life Operations,
▪ To provide customer service to both internal and external customers
▪ Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets
▪ Maintain and implement personal development plan in partnership with immediate manager
▪ Identify, facilitate and implement process improvement ideas to improve efficiency.
▪ Keep own knowledge up to date in relation to servicing/processing/compliance activities
▪ Execute non-standard cases and manual work that cannot be processed on standard systems.
▪ Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.
▪ Identify customer needs, providing assistance / information and capturing essential details on the system thereby
enabling other departments to fulfil the customer requirements.
▪ To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and
management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of
control weaknesses, actions and failures that arise.
▪ To achieve and maintain required level of competency as per the training and competency framework.
▪ Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers
▪ Responsible for updating details on various systems
▪ Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to
customer queries.
▪ Handle calls to ceding companies or internal departments within UK if required for some work types
Knowledge & Skills:
Qualification
Graduate
Skills
Good verbal and written communication skills
Ability to grasp processes and understand the implications of changes in processes
Ability to understand customer requirements and apply knowledge & training to different servicing scenarios
Eye for detail
Team player
Experience:
Experience
2-8 Years of relevant experience.
Preference would be given to individuals
• from an insurance background with approximately 1 year experience (Insurance Associate)
• with experience in handling written communication
Educational Qualification:
- Graduate in any discipline.
- Masters
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Graduate in any discipline.
- 2-8 years of relevant experience.
- Experience in insurance operations.
- Good verbal and written communication skills.
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
-
Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
-
Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
-
Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
