Job Responsibilities
- Provide first contact resolution for member service inquiries at consumer centers including services such as benefit explanation, claims research and explanation, assisting members with plan selection, member tools and resources, premium payments and community resources.
- Proactively educate consumers on Marketplace products including conducting informational meetings and supporting one on one enrollment via healthcare.gov as needed.
- Sell health, life, dental, vision, accident and hospital indemnity insurance plans.
- Develop, implement and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes and minority groups to drive center traffic and community engagement.
- Mobile Center position will require 100% travel across the state. The mobile Insurance Advisor position will be 100% market based.
Job Qualifications
Education
- High School Diploma or equivalent
Experience
- 3 years - Experience in a Support function or Customer Service required
Skills\Certifications
- Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually.
- Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually.
- Ability to work flexible hours in order to meet the needs of the business
- Proven decision making and problem solving skills
- Must be willing to work weekends and / or take 24-hour call.
License
- Active TN Life and Health license is required at hire, or must obtain within 90 days from hire.
PLEASE NOTE:
- This is an office-based position in Nashville.
- The work schedule is 9:00 a.m. - 6:00 p.m. CST Monday through Friday (no weekends or on call)
Number of Openings Available:
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
Tobacco-Free Hiring Statement
To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.
Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.
What We Do
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.
Our mission is simple: peace of mind through better health.
We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership.
But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee.
© 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
