Jobs at Canopy

Lead cross-functional product efforts for Canopy's Practice Management Suite: conduct user research, define AI-first product vision, prioritize and ship features, collaborate with design and engineering, perform market and competitive analysis, and travel for onsite user research 2-3 times/year.

Partner with customers to design, build, and maintain custom Insights reports (ThoughtSpot-powered). Gather requirements, analyze datasets, recommend report structures, update documentation, and collaborate with Implementation, Customer Success, and Product teams to deliver accurate, timely BI configurations and advocate product improvements.

Provide email, chat, and phone support for Canopy users: troubleshoot issues, advocate for customers, escalate as needed, document solutions, learn product features, and improve support processes while maintaining professional communication and schedules.

Lead, coach, and mentor a B2B SaaS sales team to hit and exceed quotas. Actively participate in selling and demos, manage pipeline health and forecasting, develop sales plans, collaborate cross-functionally, and optimize sales processes to drive new business.

Lead creation and execution of sales enablement strategy and onboarding for GTM teams. Build playbooks, training, processes and enablement content, measure program effectiveness, and collaborate cross-functionally to close skill gaps and improve sales productivity.

Generate sales opportunities via inbound and outbound outreach, qualify prospects, set demo expectations, and use consultative selling to uncover client needs. Support trade-show lead generation (1–2 times/year). Hybrid role based in South Jordan with in-office days M/W/F.

Provide deep technical troubleshooting for Canopy's SaaS tax and accounting platform, handle escalations, collaborate with Product/Engineering and Account Management, analyze trends, update knowledge base, and contribute to process improvements to reduce churn and improve support outcomes.

Manage and retain self-serve SMB customers for a SaaS practice management platform. Provide subscription support, lead customer calls, prevent churn, identify upsell opportunities, collaborate with internal teams to resolve billing or product issues, and improve processes to drive net revenue retention and product adoption.

The Strategic Partnerships Director will develop and manage relationships with private equity firms to integrate Canopy's software into their accounting portfolios, handling the full partnership lifecycle and collaborating with internal teams.

Lead end-to-end partnership lifecycle: evaluate and prioritize partner opportunities, build business cases, negotiate commercial terms, scope integrations with Product/Engineering, drive cross-functional launches, and measure adoption, revenue, support burden, and ROI.