Jobs at Canopy

The Deal Desk Manager will design and manage deal desk operations, ensuring efficiency and compliance, collaborate with cross-functional teams, and support financial analysis.

Manage expansion sales for strategic corporate SaaS accounts: drive adoption, negotiate renewals and upsells, forecast pipeline, coordinate cross-functionally, and build the expansion org and processes while championing AI product value.

Own and evolve the GTM tech stack and integration architecture across Marketing, Sales, and Customer Experience. Administer Salesforce and related platforms, build and govern CRM data models and context layers, evaluate and implement AI-powered tooling, lead vendor POCs and rollouts, translate business requirements into scalable automations, and maintain thorough system documentation.

Provide fast, friendly Tier 1 support for a SaaS practice management product via email, chat, and phone. Troubleshoot issues, escalate appropriately, document solutions, advocate for customers, learn product features and IRS-related workflows, and help improve support processes while using tools like Salesforce and Intercom.

The Director of Account Management will build and lead the Account Management function, focusing on customer retention, expansion, and delivering exceptional client experiences in a B2B SaaS environment.

The Senior Business Systems Manager will design systems, govern integrations, manage programs, and enhance internal systems at Canopy, collaborating with various stakeholders to optimize business processes.

The Strategic Partnerships Director will develop and manage relationships with private equity firms to integrate Canopy's software into their accounting portfolios, handling the full partnership lifecycle and collaborating with internal teams.

The Implementation Specialist guides new customers through account setups, provides training, tracks progress, and ensures successful onboarding for software use.

As a Senior Full Stack Engineer, you will develop user-facing features, design APIs, manage deployments, and mentor other engineers at Canopy.

The Sales Engineer will collaborate with the Account Management team, deliver product demos, support pre and post-sales, and communicate technical concepts. Responsibilities include customizing demo environments and providing feedback to product teams.

The role involves managing sales operations, optimizing CRM systems, implementing AI tools, ensuring data integrity, and providing insights to enhance sales productivity.

The Data Migration Specialist will assist in customer onboarding by managing data migrations, ensuring data accuracy, and collaborating with teams to resolve issues during the implementation process.

The Senior QA Automation Engineer will build and maintain a testing framework, develop automated tests, participate in the development process, and ensure high code quality through collaboration and AI-driven testing.