How do you help people confidently adopt a fast-evolving artificial intelligence platform? By designing learning experiences that are clear, practical, and built to scale. As part of Coveo’s Technical Enablement team, you’ll transform complex technical concepts into learning that drives adoption and measurable impact.
You’ll blend instructional design, facilitation, and strong execution to deliver enablement programs for internal teams and external audiences. This is a hands-on specialist role where your work directly supports how Coveo is learned, used, and trusted.
As one of our Instructional Designers, you will:- Design and develop engaging digital learning experiences, including self-paced courses, learning paths, microlearning, and certification programs.
- Translate complex products, features, and processes into clear, learner-centered content.
- Facilitate live virtual and in-person enablement sessions adapted to different audiences and technical depths.
Apply adult learning principles and modern instructional design practices across all learning assets. - Maintain and iterate on content using learner feedback, usage data, and program outcomes.
- Build and manage enablement content within Coveo’s learning management system, ensuring consistency and discoverability.
- 4+ years of experience in instructional design, learning design, or enablement within a technical or product-driven environment.
- Experience facilitating live training or enablement sessions for technical or mixed audiences.
- Strong understanding of adult learning theory and instructional design best practices.
- Proven ability to manage multiple learning projects, timelines, and stakeholders simultaneously.
- Experience designing or supporting certification programs for internal teams, partners, or customers.
- Experience with the Intellum LMS.
- Knowledge of accessibility and inclusive learning design principles.
- Interest in learning analytics and continuous content optimization.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to know what you're all about!
Join the Coveolife!We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Top Skills
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
