Instructional Designer

Functionality: Training; Instructional Designer, Support

Phillipines

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.  In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

In this role, you will: 

• Assess learning needs and identify knowledge or skill gaps.
• Conduct research and collaborate with experts to plan and develop solution(s).
• Create appropriate and relevant learning material based on the identified solution, and propose revisions to the existing curriculum where applicable.
• Evaluate the effectiveness of learning efforts against business performance targets.
• Align learning goals with departmental and company roadmaps through productive and collaborative relationships with various stakeholders.
• Proactively seek opportunities to contribute innovative ideas and solutions to improve the overall learning experience.
• More focused program design and delivery.
• This role requires in-person work.
• Reports to the Senior Training Manager and works collaboratively with Operations leaders.

Other responsibilities include:

• Adhere to internal service level agreements (SLAs) on timely delivery of training materials following timelines set by stakeholders.
• Follow protocol to maintain the strict security and privacy of Boundless.

You will focus on creating engaging learning experiences by developing a wide range of learning materials for virtual, self-paced learning; instructor-led training programs; and performance support tools to facilitate learning. You will be part of a larger effort to help close performance gaps by working closely with subject matter experts to create storyboards, applying iterative learning models and tools.

• Experience using eLearning authoring tools.
• Experience managing courses using an LMS platform.
• At least 1 year of instructional design experience in related fields.
• Experience with various training methods (e.g., in-person, online, workshops).
• Experience managing or creating modules via e-learning platforms.
• Experience in data analysis and proposing solutions.
• Strong leadership, mentorship, and collaboration skills, with a proven ability to work in a fast-paced, team-oriented environment.

Selection Process:

• Presentation of sample personal learning material from creation to implementation
• Competency-Based Interview

You will be part of a dynamic workforce in an environment where you will collaborate with expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you!