Instructional Designer

Vasion is seeking an Instructional Designer who embodies our core values and is eager to join our dynamic team. We are dedicated to enabling digital transformation for everyone by providing an affordable, integrated SaaS solution that simplifies business operations. Vasion offers a flexible working environment for our 300+ employees around the globe, including at our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.

The Instructional Designer has a vital role in ensuring that our internal teams and stakeholders have the training and resources they need to effectively communicate the technical aspects of our multi-product platform, as well as course and content creation for other various needs throughout the business. Acting as the bridge between product development and the rest of the company, this position is crucial in driving product adoption and understanding, preparing teams for seamless product launches, and enabling customer success. This role will design, implement, and continuously improve training programs and certifications that align with our strategic goals.

This is a unique opportunity to join a fast-growing, product-focused organization where you’ll play a key role in driving product success through impactful enablement initiatives. If you’re passionate about product education, cross-functional collaboration, and influencing product adoption, we encourage you to apply.

Responsibilities:

• Partner with product marketing to gather in-depth knowledge of new and existing products and their features.
• Create and deliver comprehensive training sessions for internal teams, ensuring knowledge retention and capability to communicate products and features effectively.
• Create and deliver training and certification programs on current products via SCORM creation.
• Develop training materials, including LMS courses, handbooks, video, and interactive content.
• Create other content and courses and needs arise throughout Vasion.
• Be the administrator for our LMS system.
• Conduct regular training sessions for internal teams to keep them up-to-date on product features, best practices, and updates.
• Identify knowledge gaps and make adjustments based on feedback and overall performance. 

• Track and analyze the effectiveness of enablement programs using metrics and KPIs, providing actionable insights for continuous improvement.
• Collaborate and partner with field enablement, product and marketing teams to support smooth product launches, creating launch kits, FAQs, and relevant training content.
• Ensure that all documentation related to product features, benefits, and use cases is up-to-date and accessible to employees.
• Conduct periodic refresh training to keep teams informed about product updates and enhancements.

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience in product training or enablement, preferably within a SaaS environment.
• 5+ years experience in instructional design, with expertise in Articulate Storyline, Adobe Captivate or the like.
• Knowledge of levels of learning and adult learning theory. 
• Strong presentation and communication skills, with the ability to convey complex technical information clearly and effectively to diverse audiences.
• Experience creating training materials and conducting product training sessions.
• Expert in learning management systems and training technologies.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Willingness to travel if necessary for training sessions or product launches.

Preferred Qualifications:

• Expert in instructional design principles and methodologies.
• Experience with SaaS products and understanding of software development processes.
• Basic understanding of print management and automation along with related technologies.
• Experience in project management tools and methodologies.
• Familiarity with Slack and Google Suite.

• Flexible work environment 
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• Onsite perks include gym, pickleball, snacks & drinks, arcade, theater room, etc. 

Note: This position is located in Lehi, UT.

Our Core Values:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Truth Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

More About Vasion

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Additional Information:

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.