Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the Role
The Instructional Designer will partner with the Sr. Director of Learning and Development to develop, deploy, and deliver training programs that result in better users of Crunchtime software and resources, inside and out of the organization. This person will ensure our training continues to be super accessible, relevant to our learners’ daily lives, and cutting edge in terms of design and presentation.
What you'll do as an Instructional Designer
- Utilize principles of instructional design to write e-learning scripts and storyboard the interactivity and graphic approach for courses.
- Collaborates with the Crunchtime training team on peer reviews, online reviews, troubleshooting unexpected course behavior, and ongoing process improvement.
- Assesses, researches and recommends topics for inclusion in Crunchtime’s course library.
- Works with Product SME’s, Implementation, and Marketing teams when needed for script development.
- Works with customers periodically on script development, consultation on their training methodology and review of their courses for recommended changes or improvements.
- Stays abreast of key trends in Adult Learning and instructional design and integrates them into training solutions. Explores, experiments, and implements ideas to advance the quality of our training materials.
- Assists with testing, installation and maintenance of courses on the Crunchtime Learning Management System.
What we're looking for
- Demonstrated expertise in the application of Adult Learning theory and methodology.
- Excellent written and verbal communications skills.
- Formal and working knowledge of all levels of the instructional design process.
- Graphic design experience is an advantage.
- At least 5 years of experience in an e-learning script writing or storyboarding role.
- Strong ability to present complex concepts and information in an easily understandable format.
- Strong organizational skills with a high attention to detail.
- Ability to manage several projects simultaneously and operate under tight deadlines.
- Equally confident working independently or as part of a team.
Nice to haves
- Experience with the restaurant industry is a plus.
- Experience with Articulate Storyline/Rise for authoring is a plus.
- Experience with Adobe Suite (Photoshop, Illustrator, Premier, After Effects) is a plus.
- Experience with Tin Can API/xAPI is a plus.
- Experience in a SaaS or similarly paced environment is a plus.
What you'll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Top Skills
What We Do
CrunchTime is the restaurant management back office solution in the hospitality industry. Over 35,000 of the world's most popular restaurants, cruise lines, and entertainment venues depend on CrunchTime to manage their food inventory and labor scheduling, lower operational costs, and create amazing experiences for their guests.
Why Work With Us
Sure, we're all about restaurant software, but we are also a company with a conscience and a strong connection to the city we love, Boston. We are restaurant tech leaders who are transforming the hospitality industry, while at the same time remaining actively involved in our community.
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