About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The Instructional Design Manager supports LogicMonitor’s RevLAB mission by creating dynamic, engaging, and scalable learning content for our global GTM and Channel organizations.
This role focuses on designing, developing, and delivering learning experiences in both English and Spanish, ensuring that every LM team member and partner — from onboarding to mastery — has the clarity, capability, and confidence to perform at their best.
As a key member of the Learning Systems & Content team, this role translates GTM strategy, product knowledge, and sales execution frameworks into impactful, multimedia learning experiences that connect learning → doing → improving across LM’s global OneTeam culture.
Here's a closer look at this key role:
- Develop interactive, role-specific learning modules for Sales, CS, and Channel teams aligned to RevLAB programs and GTM plays.
- Apply instructional design best practices to craft story-driven, practice-based learning journeys that engage adult learners.
- Partner with Enablement Managers and Subject Matter Experts (SMEs) to convert complex product and sales information into clear, learner-friendly formats.
- Support onboarding, certification, and continuous-learning initiatives through blended digital and in-person experiences.
- Produce video, audio, and microlearning assets that reinforce LM’s GTM programs — RevLAB, Partner RevLAB, and Skillibrium Coaching.
- Use AI tools and authoring software (e.g., Articulate 360, Camtasia, Vyond, Skillibrium AI) to streamline development and personalize content for different roles.
- Design visually appealing job aids, storyboards, and video scripts for LM leaders, enabling crisp, on-brand communication of GTM initiatives.
- Support the Enablement Content Manager on gamified learning modules, podcasts, and video-based storytelling for LM’s global audiences.
- Create and translate enablement content in English and Spanish, ensuring cultural and contextual relevance for global LM teams and LATAM partners.
- Manage localization of training materials for LM’s partner ecosystem — supporting Channel Enablement and Partner RevLAB programs.
- Maintain tone, brand consistency, and technical accuracy across languages and content types.
- Collaborate closely with Global Product Training, GTM Onboarding & Execution, and Community Readiness teams to ensure alignment across LM’s RevLAB initiatives.
- Contribute to LM’s quarterly Enablement PMO calendar and assist with field-readiness activities, product launches, and new play enablement.
- Partner with the Learning Systems Administrator to publish, track, and update content across Skillibrium, LMS, and Highspot platforms.
- Monitor content engagement, completion, and performance data to iterate and improve training experiences.
- Support reporting on content ROI and readiness KPIs (certification rates, time-to-ramp, learner feedback scores).
- Gather learner feedback and continuously refine design approaches to enhance relevance and impact.
- 6+ years of experience in Instructional Design, Learning Development, or Enablement Content Creation (B2B SaaS preferred).
- Proven ability to create bilingual (English + Spanish) learning materials — writing, editing, and localizing.
- Proficiency with LMS platforms (Skillibrium, Lessonly, Docebo, etc.) and authoring tools (Articulate 360, Rise, Camtasia, Vyond, Canva, Adobe Suite).
- Understanding of adult-learning principles, microlearning design, and blended-learning strategies.
- Excellent organizational skills and attention to detail in managing multiple projects and deadlines.
Preferred:
- Familiarity with LogicMonitor’s RevLAB enablement framework — connecting learning, doing, and improving.
- Experience supporting Field Sales and Channel Enablement teams.
- Comfort using AI content generation tools for translation, scripting, or content design.
- Strong collaboration and cross-cultural communication skills.
- All RevLAB enablement content meets global standards for quality, accessibility, and impact across English and Spanish audiences.
- Field and Channel teams experience consistent, high-value learning experiences that enhance productivity and confidence.
- LM’s learning ecosystem evolves into a bilingual, AI-enhanced platform where learning is personalized, measurable, and integrated into daily execution.
- The Instructional Designer role serves as a creative force within LM’s RevLAB — transforming content into a competitive advantage for our #OneTeam GTM organization.
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-KW1 #LI-Hybrid
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
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What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
