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We help people secure their future and protect the ones they love.
The Role
Designs and develops end-to-end learning solutions, including e-learning, instructor-led, blended, video, scenario-based, and workflow-based experiences. Partners with business leaders, managers, HR, and subject matter experts to address performance gaps and operational skill needs. Builds content using Articulate tools, applies adult learning principles, leverages AI-enabled capabilities, evaluates learner feedback and data, and continuously improves learning assets and design standards.
Summary Generated by Built In
Instructional Design Consultant, Learning Technology
Skills Development & Learning Technology Enablement / SDLT | Fulltime, Hybrid Springfield MA / Hybrid
The Opportunity
MassMutual's Skills Development & Learning Technology (SDLT) team is seeking a Instructional Design Consultant with Instructional Design experience to design and build modern learning experiences that support Operations' business priorities and performance goals. In this role, you will translate business needs, role expectations, and performance gaps into learner-friendly content that ensures people build skills and perform more effectively in their roles. This is a hands-on individual contributor role focused on building custom content, adapting off-the-shelf content, and creating scenario and simulation-based experiences grounded in the realities of the work.
You will partner with business leaders, frontline managers, HR, and subject matter experts to build and deliver practical, scalable, and digitally enabled learning solutions. You will own complex work, including building custom content and scenario-based learning experiences, from needs analysis and storyboarding through development, launch, and continuous improvement using sound instructional design practices, modern development tools, and AI-enabled capabilities where appropriate.
The Team
You will join the Skills Development & Learning Technology (SDLT) team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, and performance support that help Operations teams work more effectively. We partner with business leaders, subject matter experts, program owners, learning technology partners, and learning systems and metrics roles to design, deploy, track, and improve learning solutions. The team is collaborative, practical, and focused on building impactful learning experiences that support operational capability and business priorities.
The Impact:
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $84,100-$110,300
Skills Development & Learning Technology Enablement / SDLT | Fulltime, Hybrid Springfield MA / Hybrid
The Opportunity
MassMutual's Skills Development & Learning Technology (SDLT) team is seeking a Instructional Design Consultant with Instructional Design experience to design and build modern learning experiences that support Operations' business priorities and performance goals. In this role, you will translate business needs, role expectations, and performance gaps into learner-friendly content that ensures people build skills and perform more effectively in their roles. This is a hands-on individual contributor role focused on building custom content, adapting off-the-shelf content, and creating scenario and simulation-based experiences grounded in the realities of the work.
You will partner with business leaders, frontline managers, HR, and subject matter experts to build and deliver practical, scalable, and digitally enabled learning solutions. You will own complex work, including building custom content and scenario-based learning experiences, from needs analysis and storyboarding through development, launch, and continuous improvement using sound instructional design practices, modern development tools, and AI-enabled capabilities where appropriate.
The Team
You will join the Skills Development & Learning Technology (SDLT) team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, and performance support that help Operations teams work more effectively. We partner with business leaders, subject matter experts, program owners, learning technology partners, and learning systems and metrics roles to design, deploy, track, and improve learning solutions. The team is collaborative, practical, and focused on building impactful learning experiences that support operational capability and business priorities.
The Impact:
- Design and develop end-to-end learning solutions including e-learning, instructor-led, blended, video, and embedded performance support aligned to business and performance outcomes.
- Create and customize learning content and aligning off-the-shelf materials to develop operationally relevant examples, practice activities, and scenarios that build skills and drive behavior change.
- Develop and maintain high-quality learning assets using Articulate Rise, Storyline and other learning authoring tools to deliver engaging, effective learning experiences.
- Apply instructional design and adult learning principles to create practical, learner-centered solutions that support skill development and performance improvement.
- Leverage AI-enabled tools throughout the design and development process to support analysis, content creation, and scenario development while maintaining quality and instructional rigor.
- Use learner feedback and evaluation data to continuously improve learning content and learner experiences.
- Contribute to team success by creating reusable assets, templates, and design standards that improve quality, consistency, and speed to delivery.
The Minimum Qualifications
- High School Diploma
- 3+ years of experience designing and building interactive, scenario-based learning content.
- 1+ years of experience using modern authoring tools such as Articulate Storyline, or similar development tools.
- 1+ years of experience developing SCORM or xAPI-based learning content or embedded, push/workflow-based learning solutions using sound instructional design methodologies
The Ideal Qualifications
- Master's degree in Instructional Systems Design, Educational Technology, or a related field.
- Certification in instructional design, workflow-based learning, or learning measurement.
- Demonstrated ability to improve learning solutions through feedback and data.
- Strong written communication skills and the ability to manage multiple projects independently.
- Experience designing learning for financial services, insurance, or other regulated industries.
- Experience using AI-assisted authoring tools, modern learning platforms, and learning data to improve design and scalability.
- Strong portfolio demonstrating learner-centered design, practical application, and business relevance.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed and practical solutions matter.
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship, supported by a company with a strong legacy and future-focused mindset.
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $84,100-$110,300
Skills Required
- High School Diploma
- 3+ years of experience designing and building interactive, scenario-based learning content
- 1+ years of experience using modern authoring tools such as Articulate Storyline or similar development tools
- 1+ years of experience developing SCORM or xAPI-based learning content or embedded push/workflow-based learning solutions using sound instructional design methodologies
- Master's degree in Instructional Systems Design, Educational Technology, or a related field
- Certification in instructional design, workflow-based learning, or learning measurement
- Ability to improve learning solutions through feedback and data
- Strong written communication skills and ability to manage multiple projects independently
- Experience designing learning for financial services, insurance, or other regulated industries
- Experience using AI-assisted authoring tools, modern learning platforms, and learning data
- Strong portfolio demonstrating learner-centered design, practical application, and business relevance
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
