Pay Plan Title: Coordinator
Working Title: Instructional Design and Development Coordinator
FLSA Status: Exempt
Posting Salary Range: $56,270 - $69,898
Office Location: Remote within Trillium’s catchment area of North Carolina (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for an Instructional Design and Development Coordinator to join our team! The Instructional Design and Development Coordinator is responsible for the design and development of learning activities, assignments, assessments, and instructional approaches in the development of online and hybrid (blended) training for Trillium Members, Providers, and Staff. Additionally, this position is responsible for the gathering, analysis, implementation, security, integration, training, maintenance, and end-user support of the My Learning Campus - Learning Management System. The ideal candidate will have a strong background in instructional design principles, adult learning theory, educational technologies, multimedia design, and/or learning analytics.
On a typical day, you might:
- Configure, operate, maintain, and support the My Learning Campus LMS, ensuring performance, scalability, usability, and data integrity.
- Serve as the primary point of contact for LMS support, coordinating with vendors, internal teams, and users to troubleshoot system access, course deployment issues, and technical challenges.
- Manage day‑to‑day LMS functions including creating and maintaining courses, events, sessions, curricula, assignments, evaluations, and assessments.
- Monitor system performance, user activity, and data quality; recommend improvements and enhancements based on analytics and system behavior.
- Develop and maintain system integrations between the LMS and other platforms.
- Ensure configuration decisions consider cross‑functional impacts on workflows, reporting, and user experience.
- Design, develop, and refine digital learning content using LMS capabilities, instructional design methodologies, and adult learning principles to support knowledge development, skill building, and performance improvement.
- Analyze existing learning materials, curricula, and resources to improve learner engagement, accessibility, and alignment with intended learning outcomes. Create instructional graphics, user interfaces, and digital learning assets in collaboration with content development resources to enhance the overall learner experience.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School Diploma/GED and six (6) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Associate’s degree and four (4) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Bachelor’s degree and two (2) years of experience in instructional design, eLearning development, curriculum development, or training program creation; OR
- Equivalent combination of higher education/experience.
- Must have a valid driver’s license.
- Must reside within Trillium’s catchment area which includes North Carolina counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson, Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland, Anson, Guilford, Montgomery, Randolph, and Richmond.
- Must be able to travel within catchment as required.
Preferred:
- Bachelor’s degree in education, teaching, including K-12, special education, adult education, Instructional Technology, Instructional Design, Informational Technology, and Business Administration. Master’s degree preferred.
- Experience in Project Implementation; IT application programming or data and systems integration; Adobe Creative Suite; administration of a Learning Management System (LMS) platform and experience in developing reports within a Learning Management System.
- Certified Professional in Training Development (CPTD), Offered by the Association for Talent Development (ATD); Certified Instructional Designer/Developer (CIDD): Offered by the International Society for Performance Improvement (ISPI); Articulate Certified Training Partner (ACTP); Certified Professional in E-Learning (CPE): Offered by the Learning and Performance Institute (LPI). Certified Learning Professional (CLP): Offered by the Learning and Performance Institute (LPI); or Certified Professional in Training Management (CPTM): Offered by Training Industry, Inc., or equivalent certifications.
- Experience developing curriculum, instructional materials, or educational content in Spanish highly preferred.
Deadline for Application: Monday August 10, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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Skills Required
- Education and experience: High School diploma/GED + 6 years, OR Associate's + 4 years, OR Bachelor's + 2 years, OR equivalent combination
- Experience in instructional design, eLearning development, curriculum development, or training program creation
- Valid driver's license
- Residence within Trillium's catchment area (specified North Carolina counties)
- Must be able to travel within the catchment area as required
- Background in instructional design principles, adult learning theory, educational technologies, multimedia design, or learning analytics
- Experience administering a Learning Management System (LMS) platform and developing LMS reports
- Experience with IT application programming or data and systems integration
- Experience with Adobe Creative Suite
- Articulate or other eLearning authoring tool experience / Articulate Certified Training Partner (ACTP) preferred
- Relevant certifications (CPTD, CIDD, CPE, CLP, CPTM or equivalent)
- Experience developing curriculum or educational content in Spanish
- Must pass a drug test as a condition of employment
What We Do
Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.
