Instore Product Support Representative

About your Role 

Our Product Support team is expanding. We are looking for an Instore Product Support Representative to join our Construction Industry team on a permanent, fulltime basis. We are open to candidates based in Cairns, Townsville and Brisbane.

In this role, you will build trusted customer relationships and drive parts and service sales through proactive phone and digital engagement. You will focus on developing emerging accounts, identifying aftermarket opportunities and turning transactional or lapsed customers into consistent, growing customers. 

Reporting to our Product Support Sales Manager – Regional, the key responsibilities of this role will include but not be limited to: 

• Proactively generate new business through structured outbound calling, digital engagement and targeted site visits.  

• Build strong, trusted relationships with owner operators and small to medium contractors, understanding their equipment needs and commercial drivers.  

• Manage the sales funnel in CRM, ensuring accurate tracking of opportunities, customer interactions, issues and equipment data.  

• Prepare timely and accurate parts and service quotations, including rebuilds, labour CVAs, components, undercarriage and wear solutions. 

• Promote Caterpillar’s service and digital offerings such as CVAs, Repair Options, Rebuilds, HD360, VisionLink, Cat Inspect and Cat Central. 

• Resolve parts, warranty and service issues with internal stakeholders while promoting Caterpillar offerings such as CVAs, Repair Options, Rebuilds and digital platforms.  

• Monitor competitor activity and fleet movements while achieving performance targets across sales revenue, gross margin, payment terms, equipment health and issue management. 

About You  
You will bring the following skills and experience to the role: 

• Proven ability to build and maintain strong, mutually beneficial customer relationships.  

• High level of self motivation, initiative and a proactive approach to work.  

• Strong time management and organisational skills, with the ability to manage competing priorities.  

• Effective verbal and written communication skills with a strong customer service focus.  

• Willingness to participate in ongoing training and continuous learning.  

• An understanding of Hastings Deering and Caterpillar support systems is advantageous.  

• A trade qualification or demonstrated technical aptitude would be highly regarded. 

 
About the Benefits 
Hastings Deering offers a wide range of benefits including: 

• A rewarding career with diverse opportunities 

• A competitive remuneration package, including commission structure  

• Salary Continuance Insurance 

• Employee Assistance Program for employees and their families 

• Discounts on private health, vehicles, travel and more 

• A culture of inspiration, innovation, collaboration and execution 

• Ongoing training & support to further your career 

• Free on-site parking 

• Annual salary reviews 

 
How to Apply 
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. 

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner by emailing [email protected] 

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